Bilingual Customer Service Representative

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Digital Modernization Sector offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Leidos is seeking an entry-level Bilingual Customer Service Representative (CSR) to work remotely and respond to incoming contacts from consumers who have been victims of identity theft and consumer fraud to efficiently document consumer complaints into a secure database, provide educational materials/referrals, and provide A+ customer service.

The expected shift is 9:00 am to 5:00 pm (EST) Monday through Friday. 

PRIMARY RESPONSIBILITIES:

Respond to inbound calls.  Provide excellent customer service.  Document consumer data into web application.  Provide education related to identity theft resolution, fraud prevention, and applicable federal laws. 

MINIMUM REQUIRED QUALIFICATIONS:  

• HS Diploma or GED Equivalent.

• Excellent computer/typing skills.

• Excellent communication skills.

• Ability to obtain a Public Trust (a Public Trust suitability can take anywhere from 7-60 days to obtain; the chosen candidate cannot start in this role until this process is complete.)

• Bilingual fluency in Spanish and English, both written and verbal.

DESIRED QUALIFICATIONS:

• Prior call center experience.

• Customer service experience. 

• General knowledge of federal law.

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $16.20 an hour. Additional compensation will be considered for those who pass the bilingual assessment.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.