Bilingual Customer Service Associate

About Us

Bilingual Technical Customer Service Associate 

Foundever Canada is hiring Seasonal Bilingual Technical Customer Service Associates! Join our dynamic team and provide exceptional, personalized service by guiding Intuit customers through various tax platforms and applications. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team. Please note that this is a seasonal work-from-home position. 

Location Requirements: This position is open to the residents of Alberta, New Brunswick, Newfoundland, Prince Edward Island, Nova Scotia and Ontario only 

Work with us and you’ll enjoy

• $20.20 per hour 

• Hands-on, 100% paid training 

• Work from home benefits include saving time, money, and the environment 

• Employee Assistance Program (EAP) 

• Employee discounts 

Core Responsibilities

• Handle inbound customer service calls 

• Understanding and striving to meet or exceed metrics while providing excellent customer service 

• Drive customer satisfaction through voice while providing empathy and offering helpful solutions 

• Ongoing training and skill development 

Qualifications

• Exceptional listening and communication skills in French and English, both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customer
• Previous technical customer service support preferred
• Accounting and bookkeeping experience as asset
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check
• Quiet and distraction free workspace

Equipment and Internet Requirements

• Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed

• Noise cancelling headset

• Stand alone monitor

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation. 

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.