Bilingual Customer Service Associate (Portuguese)
Needham, Massachusetts, United States - Remote
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title: Client Relationship Associate
Your Location: Remote/Anywhere within the USA
You Report To: Customer Service Manager
Schedule: Monday to Friday 8AM-4:30PM EST or 9AM-5:30PM EST
Compensation: $18.53/hour plus a monthly performance bonus
Learn more about our awesome Customer Service Department
What is the Career Development Rotation?
First Help Financials Career Development Rotation (CDR) is a structured program providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. It’s a program that moves you across jobs every 12-16 months allowing you to gain exposure, develop new skills, and broaden your understanding of the company’s business operations. Participants starting in Customer Service will rotate to Funding.
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Collections department to accommodate our remarkable growth! This individual will be communicating with our borrowers by placing collections calls and/ or correspondence in a fast paced, goal-oriented Collections Department.
Your responsibilities would be, but are not limited to:
- Provide customer service regarding issues in heavy traffic call center
- Responsible for opening clients complaints
- Deescalate client issues and escalate to the appropriate manager if needed
- Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
- Meet defined department goals and activity metrics
- Daily / weekly reporting to direct supervisor
- Provide pay off quotes to dealers and customers
- Assist clients with Insurance and registration issues
- Contact insurance companies for policy verification and other various issues
- Provide written account information as requested by customers
What you Bring:
- Demonstrates historical career stability
- Must be willing and able to travel domestically for …
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Must be willing to travel domestically twice per year
Benefits/Perks401(k) match Competitive health and welfare benefits Flexible financing options Generous salaries Great Place to Work Health and welfare benefits Medical, Dental & Vision Insurance Paid Vacation Quarterly bonus Tri-lingual support Tuition reimbursement Work-life balance
Tasks- Meet department goals
- Policy verification
- Provide customer service
- Reporting
- Resolve client discrepancies
- Resolve discrepancies
Bilingual Collections Communication Conflict Resolution Customer service Data Reporting Detail oriented Finance Insurance Verification Problem-solving
Experience1 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9