Bilingual Customer Payment Assistance Representative (AZ only)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Bilingual Customer Payment Assistance Representatives to help grow our company and ensure our mission is achieved! 

This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, AZ. 

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! 

YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact. 

YOUR DAY-TO-DAY: 

• Responsible for outbound and inbound calls, collecting on account that are less than 60 days past due

• Provide top tier support and service to our customers 

THE DETAILS:

• Start Date: Monday, August 12, 2024

• Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 7:00AM-4:00PM; 100% attendance required

• Full Time Shifts Available: Monday through Friday, either 5:00AM-1:30PM, 9:00AM-5:30PM, or 10:30AM-7:00PM

• Rotating Saturdays Required: 5:30AM-2:00PM

• Compensation: $17.00/HR + BONUS

YOU’LL BRING: 

• Customer Service and prior collections experience with impeccable interpersonal skills

• Excellent verbal and written communication skills

• Fluency in both English and Spanish (required)

• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously

• Phone experience in a customer service/call center environment

• High school diploma or GED equivalent, must also be 18 years or older 

 REQUIREMENTS FOR WORK FROM HOME: 

• You must be located within a 60-mile radius of Glendale, AZ

• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) 

 WE OFFER:    

• Competitive Compensation

• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave

• Company Matched 401k

• Paid Time Off + Paid Holidays + Paid Volunteer Hours

• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)

• Employee Stock Purchase Program

• Tuition Reimbursement

• Charitable Gift Matching

• Job required equipment and services

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.