Bilingual Call Center Representative - Greater Sacramento Only - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Bilingual Call Center Representative - Greater Sacramento Only - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.

Your role in our mission

• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel.
• Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
• Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Conducts outbound calls to members in response to customer direction or other business needs.

What we're looking for

• Bilingual (Spanish/English)
• 6 months minimum, prefer more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with computer software and telephone technology and skilled in the use of help desk software.

What you should expect in this role

• This is a remote position for the Greater Sacramento Area residents only.
• You will be required to visit the West Sacramento Office as needed (technical issues, laptop repairs, etc.)
• Business and analytical critical thinking skills.
• Communication skills both written and oral.
• Ability to work independently.
• Ability to follow oral and written directions.
• Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.

The pay range for this position …