Bi-Lingual - (Spanish/English) Full Time Remote Customer Service Rep - Emergency Roadside Service

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

***Hiring for BOTH October 10 ,2024 and November 14, 2024, training classes *** ​

Responds to member/customer requests for emergency road service in a call center environment. 

Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.). Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model. Performs geographical location spotting to determine potential service providers. 

Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival. Enters data into D2000 database and documents all relevant details. 

Notifies member of estimated time of arrival and name of contractor. May communicate with contractor if service not provided within specified time period and update member on status as necessary. 

Recognize, promote and process membership sales opportunities. 

Verifies completed status of call and closes out on system.

You can make a difference by helping our members during stressful situations. Come to the rescue by:

• Providing superior customer service during every member interaction.

• Responding to a high volume of emergency road service requests in a call center environment.

• Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.

• Analyzing member accounts to determine additional products and services that benefit the member.

• Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.

To prepare you for this exciting opportunity, we offer:

• 3-week Full-time Training beginning Thursday, October 10, 2024, also hiring for a second 3-week Full-time paid Training beginning Thursday November 14, 2024.  

• Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00am - 5:30pm CST

• Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)

• Voluntary overtime opportunities

As a reward for your passion and commitment, we offer: 

• Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends.

• Performance based incentives

• $250 Perfect Attendance bonus after 90-days of incident free attendance

• Bi-Lingual -- Subsidy for …