Benefits Call Center Representative

Benefits Call Center Representative - Help people save money!

Hiring Immediately - $20-22/hr + bonuses

Full-time

We’re working to help Americans access benefits and cost-saving programs that can help them save money.

We are seeking a compassionate and dedicated Benefits Call Center Representative to assist Americans in accessing services and benefits designed to save them money. In this role, you will be the first point of contact for individuals seeking information and guidance on various programs that can help them reduce their financial burdens. Your primary responsibility will be to provide clear, accurate, and empathetic support to ensure that people can successfully navigate and access the benefits available to them.

This role is a great opportunity to gain experience in the following areas: Leadership, Communication & Advocacy, Community Outreach & Engagement, Political Organizing, Campaign Work, and Public Policy.

We’re Hiring Immediately! Shifts for this position are available Monday-Friday from 1:00 PM - 9:00 PM ET. This is a full time role with the expectation staff will work 5 days a week. We also offer overtime opportunities and a $50 monthly internet reimbursement. 

Get paid well! Base pay ranges from $20/hr for callers to $22/hr for Shift Managers. Full-time staff will be able to opt in to our company healthcare plan, and we do offer sick pay as well. We also offer a $1/hr bonus for bilingual Spanish-speaking staff. Staff are eligible for bilingual pay after passing a fluency test with our recruitment team. 

Locations: Remote - must be able to work from home, be comfortable spending a significant amount of time on camera in meetings, and have a strong wifi connection and cell service. Also, we can only hire candidates in the following states: AR, FL, GA, IL, IN, IA, ME, MD, MI, NJ, NY, NC, OK, SC, TN, VA, WA, WI, and WY.

Caller Responsibilities ($20/hr):

• Provide knowledgeable and friendly assistance to members of the public seeking information about programs that offer financial savings, such as healthcare subsidies, utility discounts, food assistance, tax credits, and more
• Respond to inquiries via phone, email, and chat, offering detailed explanations of eligibility criteria, application processes, and required documentation for various benefits.
• Work closely with other team members and departments to ensure a seamless and supportive experience for people seeking assistance, and to share insights on common challenges faced by these people
• Keep detailed records of interactions, inquiries, and outcomes in our …