Benefits Call Center Representative II-HR Benefits-Mount Sinai Hospital-Remote-Full Time -Days

Job Title:

Benefits Call Center Representative II-HR Benefits-Mount Sinai Hospital-Remote-Full Time -Days

Job Summary:

The Benefits Call Center Representative II is an experienced benefits representative, and is the primary contact for all front line NBU and BU employees calling into the HR Benefits Call Center for assistance regarding Mount Sinai Health System benefit issues/questions. This individual is responsible for all communications and resolution between the Employee and Vendor plans. This individual answers calls in a timely fashion, acquires detailed information on vendor plans while providing the employee on benefits provided by Mount Sinai. Performs audits throughout the year. Responsible for drafting the weekly/monthly/quarterly/annual communications. Updates systems and analyzes issues with vendors and research systems.

• Performs functions with the highest level of privacy regarding benefits for all employees.
• Must be well-versed on Mount Sinai Benefit Plan(s) to provide assistance and research on inquiries that are benefit related issues.
• Demonstrates consistent compliance with all HIPAA regulations.
• Responsible for investigating and resolving benefit and cost-Share discrepancies working directly with vendor and Mount Sinai Payroll.
• Assists with phone/email inquiries for escalated benefit issues.
• Trains, mentors and demonstrates a productive working relationship with less experienced Call Center Representatives.
• Conducts audit of medical waiver, pending elections, dependents, etc. benefits to ensure that we are in compliance with Health System guidelines.
• Assists in processing incoming faxes and approving documentations such as: marriage, birth, death, divorce, and gain/loss coverage.
• Partners with Payroll on the processing of Medical Support Court Orders and other vendor forms.
• Completes Medicare B forms.
• Conducts weekly Benefits Orientation.
• Provides in depth Benefits information for new hire/transfer, as needed.
• Participates in special projects such as House Staff orientation, Benefits Fair and Open Enrollment Town Hall Meetings.
• Assists employees with Spending Accounts and Transit issues and Leave of absence billing.
• Other duties as assigned.

Education Requirements:

• Bachelors degree is required.

Experience Requirements:

• 5+ years of benefits experience.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $65,000.00 - $81,675.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 556 - HR Benefits - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans