Benefitfocus Sr. Customer Operations Specialist, Enterprise Market
SC-Work@Home, South Carolina
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
About Benefitfocus:
Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs.
Get to Know the Opportunity:
The Sr. Customer Operations Specialist is responsible for responding to and resolving customer inquiries in a timely and professional manner for highly customizable Benefitfocus products. The primary functions of the Sr. Customer Operations Specialist role include owning triaging system issues, collaborating internally to ensure items are resolved with the highest quality, providing cause and resolution details, and successful renewal of the Enterprise customers.
The Sr. Customer Operations Specialist is responsible for the following: Working with employer customers to coordinate solutions on technical questions and issues through email and phone calls. Executing customer requests and supports testing feedback on ongoing …
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100% remote work from home
Benefits/Perks100% remote work Annual cash incentives Flexible work location Fully remote Hybrid schedule Hybrid work Incentive opportunities Long-term incentives Remote work Remote work option Sales incentives Supportive work culture
Tasks- Other duties as assigned
- Provide status updates
- Resolve system issues
- Respond to customer inquiries
Access Analytical Collaboration Communication Critical thinking Customer service Data analysis Documentation Excel Financial Services Interpersonal Microsoft Excel Organizational Problem-solving Product Knowledge Sales Technical Technical Support Time Management Written communication
Experience3 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9