Benefitfocus Operations Business Specialist, Direct Bill

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity:
The Benefitfocus Administrative Services solution removes administrative work from Employer customers by providing solutions and management of ACA Compliance, COBRA Administration, QMCSO Administration, Consolidated Billing, Eligibility Verification, and Fulfillment Services.  

The Operations Business Specialist is responsible for the centralized management of analysis and auditing activity in support of key Administrative Services customer goals and objectives. This role involves extensive interaction with key clients, intra- and inter-department peers, and leadership as it relates to systems engineering, product development, and process improvement. Analytical and consultative skills are critical to the success of this role.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Responsible for having a general understanding of all incoming client, member or vendor cases and/or inquiries on a daily basis. 
• Provide regular status updates for issues that cannot be resolved immediately via cases, phone and/or emails.  
• Compile & maintain client-specific requirements, processes and procedures. 
• Triage escalations from internal teams and/or clients directly. Responsible for root cause analysis as well as participation in resolution activities.   
• Responsible for the overall project as it relates to the Admin Services Products, which includes the timeliness of the execution of the OE project.
• Responsible for offboarding tasks for clients who terminate Admin Services Products with Benefitfocus. 
• Coordinate with internal teams as appropriate with regard to tasks related to terminating products.  
• Communicate with vendor(s) and follow procedures for terminating client in vendor system. 
• Supporting client with new TPA conversations. 
• Providing all required offboarding timeline and documentation.

GENERAL: Additional responsibilities include:

• Staying up to date on regulatory changes that impact our clients.
• Product and release testing as it relates to clients within assigned market.
• Process improvement – participate in and/or lead effort for various departmental process improvement initiatives.

Minimum Knowledge & Experience:

• 5+ years’ experience in benefits administration.
• Working knowledge of COBRA, Direct Billing, Consolidated Invoicing, and CDH programs.
• Proficiency with Microsoft products, (Excel, Word, PowerPoint).
• Strong communication and organizational skills.
• Must have strong project management, relationship management, critical thinking, problem solving, and strategy skills.

Preferred Knowledge & Experience:

• Bachelor's degree preferred.
• Proficiency with Salesforce preferred.
• Related experience in benefits administration and/or benefits plan design.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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