Benefitfocus Business Solutions Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About Benefitfocus:

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. 

Get to Know the Opportunity:

A Business Solution Consultant is responsible for supporting Benefitfocus business partners as they work with clients to gather business requirements and deliver solutions that meet their business needs. This consultant will work in conjunction with a Benefitfocus integration partner and employers or carrier customers during implementation or with existing customers when they encounter business events that may require changes with Benefitfocus. 

The consultant will become familiar with Benefitfocus products and solution approaches. A critical component to the successful implementation of the Benefitfocus Platform is ensuring on-time and high-quality results.

The Consultant will be working with business partners and customers (Human Resource, Benefits representatives, and leaders) to understand their business and technical requirements.  The consultant will then work with Benefitfocus teams to relay customer requirements allowing the appropriate solutions to be developed. The consultant will finally coordinate a testing effort with the Benefitfocus test management team, customer, and multiple internal departments to fully test the developed solutions and transition them to a production team.  This position requires a self-motivated, customer-focused professional with strong follow-through.  

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Evaluate customer requests to determine if existing solutions can be leveraged or if a new solution would be required.
• Facilitate discovery sessions, standard integration and functionality overviews, trainings, and implementation project meetings.
• Gather and understand a customer’s needs and position the right solution based on those requirements. 
• Translate customer requirements and document accurate and concise requirements in an official requirements statement, refine the requirements document based on feedback from the customer and internal reviews.
• Support Test Managers during Joint Implementation Testing.
• Triage and resolve issues identified in the testing effort.
• Support global partner testing associates.
• Ensure a smooth transfer from the customer’s legacy systems to the Benefitfocus platform.
• Seek customer sign-off to ensure a smooth transition of integrations to on-going production support teams.
• Align delivery of business solutions with the overall milestones of an implementation project.
• Collaborate with Product Management, Operations and Sales to ensure shared knowledge on behalf of Professional Services – Consulting.
• Adapt to a fast-paced work environment while managing multiple and changing priorities.
• Support a general workload of 5-10 concurrent projects and across as many customers.
• Other duties as assigned.

Minimum Knowledge & Experience:

• 5+ years of experience in consulting and implementation environment
• 3+ years employee benefits, payroll, human resource generalist, or software/platform consulting experience with a client-facing aspect
• Experience with systems integration and field-level interface design is required.
• Knowledge of 834, HR-XML, APIs including SOAP & REST services, SSOs, and other EDI formats.
• Strong understanding of project implementation methodology and techniques.
• Ability to learn technology quickly through instruction, collaboration, and self-learning.
• Drive for data accuracy and completeness.
• Excellent written and verbal communication skills.
• Strong planning, scheduling, and organization skills.
• Strong requirements capturing ability.
• Strong knowledge of multiple software applications.

Preferred Knowledge & Experience:

• Bachelor’s degree is strongly preferred.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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