Behavioral Health Resource Center Manager

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$89,627.24 - $134,439.70 Annual

Department:

Health Department

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

January 31, 2025

The Opportunity:

Overview:

THIS WORK MATTERS!

We’re seeking a compassionate, behavioral health professional with lived experience and experience in meeting the holistic needs of our recovery communities. The Manager must have a proven track record of implementing racial equity initiatives while providing exceptional trauma informed care and peer support to recovery communities to join our team as the  Behavioral Health Resource Center Manager. The Behavioral Health Resource Center (BHRC) is an innovative facility that is developed through partnership between the Multnomah County Board of County Commissioners, the Health Department, the Joint Office of Homeless Services and various community stakeholders, including individuals with lived experience.   

 

This position will provide management, leadership, and oversight to the Behavioral Health Resource Center (BHRC), a multi-service site for persons with behavioral health concerns who are also experiencing houselessness, that includes a Day Center, a Mental Health Shelter and a Bridge Housing program. Programs will be operated by contracted providers, requiring this position to manage multiple functions, budget and financial events, and interactions between County Behavioral Health staff and contracted providers, clients, members of the public, internal and external boards, and community partners. Collaborate with system partners to identify gaps and resources, and to develop strategies to increase resources for and engagement with BHRC participants. Create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.

As the Behavioral Health Resource Center Manager other duties will include:

Continuous Quality Improvement

• Analyze and review relevant laws, regulation, policies and procedures to ensure compliance

• Host and facilitate ongoing advisory board for the BHRC, including scheduling meetings, taking minutes and documenting and assigning action items, and applying feedback to improve services

• Lead efforts with regard to audits, addressing/responding to audit recommendations, use CQI tools to report challenges, barriers and events that impact workflow, process and systemic issues

• Report outcomes, challenges, and successes, as needed

• Communicate updates and changes to staff, both County and contracted members. Continuing program improvement, data analysis, policy and procedure development in collaboration with QM

Community Building:  

• Provide expert guidance to other departments, the general public, and/or outside agencies; represent the County to the public, elected officials, other agencies, governments, and organizations

• Coordinate on-site community events, including cultural and networking opportunities for stakeholders and participants

• Participate and lead trainings, as requested

• Incorporate decisions and changes to those with community partners and contracted agencies so all are aware of current standing and processes

• Provide information to the County Public Information Officer directly or through Health Department leadership for public relations events or requests for information to fully and accurately describe the Resource Center and its programs to support the community

Program Oversight and Management:

• Provide oversight and leadership to contracted providers and other County programs that combined operate the Behavioral Health Resource Center

• Act as a resource, and provide direction, guidance, and leadership to staff; advise on the more complex and sensitive concerns and issues

• Provide regular and consistent on-site support to assist with coordination and communication between providers and County programs represented at the center

• Provide technical support to contracted providers and direct management and supervision of County staff

• Maintain communication with Department leadership in order to  highlight gaps, needs, emerging situations and critical events related to BHRC

• Support contracted providers in program development and expansion as appropriate

• Recommend or develop policies/procedures that guide programs and services

• Work with Division, Department and County leadership to maintain facility budget and to address funding needs, which will be funded and supported by a diverse array of funding streams through contracts, agreements and direct and indirect funds

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Education/Certification: Bachelor's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet qualifications. A Peer Support Specialist, Certified Recovery Specialist, Peer Wellness Specialist, etc. Certification is required by Oregon Administrative Rules (OARs) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - complete within 90 days of hire-  more information can be found at MHACBO website.

• Bachelor's degree in psychology

• Bachelor's degree in social work

• Bachelor's degree in a behavioral science field

Experience/Training: Equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.  (Equivalency 7-10 years of qualifying training and/or experience). This includes two (2) years of leadership experience. 

Other: 

• This position requires a background investigation, which may include being fingerprinted

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Currently possess one of the following Certifications: Peer Support Specialist, Certified Recovery Specialist, Peer Wellness Specialist

• Demonstrate experience leading a multicultural and diverse workforce

• Apply an equity, intersectional and anti-racist lens

• Negotiate and facilitate through cultural differences, conflicts, tensions and misunderstandings

• Experience in program development/evaluation and data analysis

• Regularly evaluate staff performance and maintain a culture of accountability

• Respect and have appreciation for racial, ethnic and cultural diversity

• Demonstrate advanced knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities

• Have a high degree of resilience and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner

• Use advanced skills in managing sensitive information and ability to support the community

• Identify and deconstruct unnecessary administrative and clinical barriers that impact communities of color and marginalized groups

• Promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

• Maintain a safe and healthful workplace

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED: 

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications; AND

2. Attach a Cover Letter addressing the following: 

• Demonstrate your experience leading multicultural and diverse teams; And

• How you meet the qualifications for this position; and experience in program development, program management, budget management, contract management and supervision/lead work. AND

• Why you are interested in the position; AND 

3. Attach a copy of your Peer Support Specialist certification (Required) or a paragraph describing your intention to obtain Peer Support Specialist certification within 90 days of hire

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. 

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review 

• Phone screen

• Consideration of top candidates

• Language assessment

• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This non-represented position is not eligible for overtime.

Teleworking (if applicable): At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time. As with all routine telework positions, employees may be required to come into the office on occasion or visit a location in the community. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.  

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Jahaira Ramos

Email:

jahaira.ramos@multco.us

Phone:

+1 (971) 6105392

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9615 - Manager 1 Apply