Behavioral Health Registered Nurse - Complex Case Manager

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Accolade's Complex Case Management is currently Recruiting for a Full Time Behavioral Health Registered Nurse - Complex Case Manager.

This position is remote and applicants will be required to work 8:00am to 4:30pm your local time.

Role overview  

As Behavioral Health Registered Nurse Complex Case Manager, you will be reporting to Clinical Manager – Complex Case Management, is responsible for: As an RN Complex Case Manager – Behavioral Health, you will serve as a trusted resource for our members, managing both behavioral health concerns and complex chronic conditions. You will conduct thorough assessments, prioritize medical needs, develop personalized care plans, and guide members through their healthcare journey. This role combines clinical case management expertise with a focus on behavioral health expert support and personalized member support. 

A day in the life… 

Accolade RN Complex Case Manager – Behavioral Health are entrusted with providing information to our diverse population of members that empowers them in making informed health decisions. We partner with our members in various ways (via telephone and digital), and apply critical thinking measures to achieve the following:  

• Engage with members via telephonic and digital communication to provide education on Accolade's services, clinical programs, and appropriate program enrollment.  

• Conduct comprehensive assessments of members' health concerns, including behavioral and clinical assessments to identify holistic needs.  

• Proactively engage with member’s providers, as appropriate, to coordinate care, facilitate treatment plan adherence, overcome barriers, and optimize utilization of available resources.   

• Develop personalized plans of care in collaboration with interdisciplinary care teams and members to support their healthcare journey.  

• Advocate for members to receive timely and appropriate care, navigating health plans and facilitating coverage decisions.  

• Communicate complex medical information clearly and effectively, including tests, procedures, costs, risks, and treatment options.  

• Guide members and their delegates to appropriate …