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Behavioral Health Clinical Liaison, Central Region - VA - Remote

Work At Home-Virginia

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY

Must reside in Virginia in the Central Region in one of the following counties:

Amelia, Brunswick, Caroline, Charles City, Chesterfield, Colonial Heights, Cumberland, Dinwiddie, Emporia, Essex, Franklin City, Fredericksburg, Goochland, Greensville, Hanover, Henrico, Hopewell, King And Queen, King George, King William, Lancaster, Lunenburg, Mathews, Mecklenburg, Middlesex, New Kent, Northumberland, Nottoway, Petersburg, Powhatan, Prince Edward, Prince George, Richmond City, Richmond Co. Southampton, Spotsylvania, Stafford, Surry, Sussex, Westmoreland

Potential for up to 10% of travel in the Central Region.

Schedule: Monday- Friday 8-5 with occasional on call holiday weekend coverage required.


The BH Clinical Liaison is a clinical leader in the Medicaid plan focusing on utilization management, integrating member care, clinical coordination, leading the development, implementation and ongoing monitoring of program and quality initiatives to address the needs of Aetna members.

They represent the plan and collaborate with internal partners, community organizations, and behavioral health and ARTS providers to enhance the quality of services provided to Aetna members and to ensure adherence to performance targets of the business area.

Fundamental Components:

  • Clinically manage non-traditional mental health services and addiction recovery and treatment services through the utilization management process

  • Drives collaboration on quality of care, utilization management, disparities and care coordination to ensure optimal member outcomes.

  • Outreach to high utilizers to support treatment coordination, transitions of care, and appropriate discharge planning

  • Serve as the behavioral health subject matter expert to support care management staff in serving Aetna members in the respective region

  • Interface with community stakeholders to foster collaboration and provide education and training

  • Consults with Plan executive management regarding physical and behavioral health clinical issues as they relate to medical management (UM, CM, DM) provider and system of care …

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