Behavioral Coaching and Support Care Manager- Opioid and Pain Management- Evernorth Health Services - Remote
Pennsylvania Work at Home
The specialty care management programs help individuals make the behavioral changes and first steps necessary to initiate and engage in behavioral treatment. Our care managers are specially trained in coaching individuals with substance use disorders, comorbidities, and pain management conditions. They have the entire suite of Cigna services available allowing them to identify and service each individual’s needs.
The care manager offers Specialty Care Management services that utilize a motivational interviewing approach focusing on decreasing both internal and external barriers that may be preventing the individual from initiating and/or engaging in healthy behaviors or seeking behavioral/medical treatment. A unique approach to pain management called Cognitive Behavioral Coaching or CBC is utilized to assist those that suffer from pain management conditions. These approaches help the individual move toward readiness to change and results in the creation of goals that will improve their health and well-being.
Role Summary
This position is a great opportunity for licensed behavioral health clinicians or licensed nurses who are passionate about integration and working to reduce the opioid crisis through working with customers at high risk of opioid overdose, substance use issues or chronic pain management issues. The care manager will utilize a coaching approach and their experience to provide an excellent customer experience. The role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.
Schedule requires 2 evening shifts per week.
Major Duties
Evaluates appropriate health care services and treatment plans in conjunction with outpatient providers.
Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained.
Performs care management for specialty programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers.
Assistance in the identification of member health education needs
Develop SMART goals with our customers to empower them to lead and maintain a healthy lifestyle
Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals
Perform research for community and educational resources to assist customers in their journey
Consult with and assist team members in cases where a member’s behavioral health or emotional issues are impacting their ability to set and/or achieve goals
Educate and refer members on available health resources and …
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Benefits/PerksAnnual bonus plan Company Paid Life Insurance Comprehensive range of benefits Continuing education funding Continuing education program Dental Excellent benefits package Extra leave time Health-related benefits Life Insurance Medical Minimum of 18 days of paid time off per year Paid holidays Paid Time Off Tuition reimbursement Vision Well-being and behavioral health programs
Tasks- Continuing Education
- Develop treatment plans
- Provide telephonic support
Analytical Behavioral health Care management Coaching Collaboration Communication Computer Goal setting Health education HIPAA HIPAA Compliance Insurance Interpersonal Interviewing Management Medical management Motivational interviewing Organizational Pharmacy Research RN Telephonic Support Time Management Training
Experience2 years
EducationCommunication DO Master's degree
CertificationsLCSW Licensed Psychologist LMFT LPC LPCC Registered Nurse RN License
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9