Back Office Specialist with Dutch and French - Remote from Spain

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our team.

You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Main responsibilities:

• Preparation / maintenance of site access documents to access customer sites.
• Working on quotes / quote acceptance and customer returns / Tracking numbers & missing documentation.
• Working with relocation team and schedulers to ensure the Purchase Order is available to cover transportation services etc.
• Contacting customer and suppling all necessary documents and information.
• Explaining to the customer how the quote is set up, clarifying questions concerning trail and labor as well as part prices and discounts.
• Contact the customer and arrange the pick up with the carrier, when parts need to be collected
• Do the follow up with the customer after shipping the replacement parts of the defective module

Requirements

• Experience on data management, quality and cleaning
• Native/advanced level of Dutch.
• B2 level of English or higher.
• Experienced user in CRM.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Spain.

Benefits

• A full-time position with working hours from Monday to Friday from 9am to 6pm.
• Salary: 21.000€ gross/year + 1.800€ gross/year attendance bonus
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
• Working environment that is modern and bright with a dynamic and multicultural atmosphere.