Azure EDL Support Technical Lead - REMOTE

Req ID: 289859 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Azure EDL Support Technical Lead - REMOTE to join our team in St Louis, Missouri (US-MO), United States (US).

Team Leader and Technical Leader of Azure Cloud Data Engineering Tier 1 Support Team

We are currently seeking an EDL Tier 1 Support Leader to form a new offshore Support Team. The team will have responsibility for monitoring and responding to the issues or failures in the Cloud Data Engineering processes for data processing and loading. Data loading and processing occur as either API, Streaming or Batch processing. These data processes are critical to retain data freshness and continuity across a large Microsoft Azure EDL. The Microsoft Azure data sources are critical for business reporting, critical business decisions and revenue generating operational processes.

Be a part of a cross North America and India Cloud Data Engineering Service Delivery team that will partner together making a difference every day for the largest global company in this industry.

Day to Day Responsibilities:

• Lead an offshore team in support of the data processing for a large Microsoft Azure EDL Tier 1 organization. Leader is also required to be a technical Cloud Data Engineer and team leader.
• Report to account leadership on status and escalations. Collaborate on areas of continuous improvement.
• Liaison with the customer EDL service delivery and domain teams to appropriately lead the offshore team of technical support engineers.
• Mentor the offshore team to train on appropriate handling of issues resolutions in appropriate time frames. Additionally, initiate escalations to maintain the required service delivery guidelines.
• Monitor, report and track incident and problem management for trending, improvement and proactive avoidance of future issues.
• Champion leadership with continuous improvement.

Minimum Qualifications: 

• Minimum of 10 Years experience in data warehouse star schema design, ETL development and SQL
• Minimum 3 Years Experience as a team leader or technical team mentor.
• Minimum 3 Years experience working with offshore teams in a mentor or leadership role
• Minimum 8 years experience in Cloud Data Engineering Support roles preferably in Microsoft Azure