AVP, Strategic Solutions Product Owner

Job Description:

Role Summary/Purpose:

As a critical member of the Tech Ops Strategy and Transformation organization, the Fix My Problem Journey Product Owner is responsible for helping to drive & achieve Synchrony’s business objectives, by delivering best in class customer experiences across a large scale Customer Journey.  The Journey Product Owner will lead an ART Agile Team in the coordination and delivery of key products and capabilities, responsible for leading all team activities to bring our products and solutions to market. This includes, but not limited to, partnering with technology program leaders driving the agile execution of product development, and leading the development, testing and launch plans, partnering with cross functional teams to ensure alignment, focus and execution of the product development across multiple products and capabilities.

The Product Owner will coordinate testing and provide regular updates to the Journey Leadership Team. A solid technology and operational background, combined with the ability to work closely with cross functional support teams including within and ART (Agile Release Train) agile teams, product managers and internal business leaders while managing the implementation, are critical job requirements. This Journey Product owner, should be skilled in the Agile framework, able to lead a team, comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead a Microservice Agile Team in the delivery of new product, capability, and feature development for the Fix My Problem Customer Journey.

• Partner with Journey Product Manager to set goals for products and solutions that align to the Agile Teams work and deliver features within expected planning increments

• Ensure goals and KPIs are included in stories, measured, monitored, and met.

• Maintain Jira Boards based on assigned Epic and Features 

• Work closely with Product Manager and other Agile teams in gathering requirements for PI Planning event, writing stories,  and acceptance criteria, identifying dependencies and risks and ensure pre-planning is completed including identifying NFRs for the prioritized features.

• Define releases and program increments with in Jira and communicate with agile partners and Product Managers.

• Coordinate with ART partners to ensure proper story alignment, prioritization, and delivery

• Partner with DWH and Reporting teams to capture required field-level, account level data to enable enhanced reporting for business team. 

• Monitor health and usability of the all releases and products via call listening, reporting, logs, etc to ensure products are error-free and satisfy the business need.

• Partner closely with technology program leaders and the Office of Agile to ensure the Agile Team has all required and needed training in the case where we have an agile release train aligned to the product development. This role would be a part of the train partnering cross functionally and with Agile Teams sitting outside of the ART

• Manage, influence and build relationships with business stakeholders.

• Make rapid tactical development decisions if they impact functionality or usability.

• Translate business objectives and requirements into finite user stories within the backlog; understand dependencies and technologies.

• Maintain product backlog, manage grooming sessions and maintain user story prioritization.

• Participate in prioritization, sprint review meetings, estimations, and provide feedback to the team throughout the product lifecycle.

• Ensure adherence of all compliance and corporate governance policies throughout the implementation. This would include ensuring changes and or new processes and products are documented and aligned to L3’s with all key artifacts updated in Jira and Confluence.

• Must be willing to work an overlapping shift with India scheduled and Eastern US schedule.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree with 5+ years of product development and technology integration experience in the credit card, financial services, or technology industries, or in lieu of a degree, 7+ years of product development and technology integration experience in the credit card, financial services, or technology industries

• Minimum of 5 years’ experience in Financial Services Industry; Enterprise Ops or Technology

• Minimum 5+ years Product / Project Management experience that includes:

  • Leading programs over multiple releases

  • A proven track record of launching new products or applications with demonstrated success

  • Experience leading teams within the Agile Framework

  • Experience with Story and Requirement development

• 3+ years of experience working with custom software development teams

• Working knowledge of microservices, ACM, Workstation, and FD

• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during a project

• Collaborative in driving decisions with ability to problem solve complex, time-critical issues    

• Ability to understand technical issues and translate an understanding to the impacted business team

Desired Characteristics:

• Credit card, consumer finance, payments, financial services, or retail services industry experience.

• Dispute knowledge

• 3+ years project management experience within Agile Framework

• Agile Coordinator, Change Enablement Manager, or Product Owner experience

• Demonstrated solutions delivery experience, with relevant examples that improved performance and customer experience

• Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and companies

• Technical knowledge of API integration and system process flows along with a  thorough understanding of scaled agile methodology, values, and procedures

• In-depth knowledge of testing practices and techniques

• Solid communications, relationship building, and collaboration skills.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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