AVP IT Managed Services & PMO

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Responsible for overseeing and leading all IT Managed Services including Managed Service Provider (MSP) strategy, MSP relationship management; MSP Delivery; MSP Performance Management; and MSP Financial Management. 

Provides day-to-day leadership and direction for all IT Manage Services delivery.   Develops and maintains strategy and plans for IT Managed Services transformation and service delivery. Responsible for all Managed Service Provider (MSP) relationship management, Contract Management, and Performance Management across all IT functions including Data center; Cloud; End User Technology; Application Management. 

Drives improved performance of MSP delivery through an outcome / fact based approach using Service Level; Quality; and Cost Efficiency measures; metrics; and targets.  Develops partnerships with IT and Business areas to develop and enhance ACG’s MSP strategy and capabilities to drive improved service delivery and cost efficiency and to meet the strategy goals of ACG and its members. Its members.  

Oversees multiple MSP initiatives and ensures that Provider implementations are delivered on time, within budget and meet the all business and IT requirements along with adhering to corporate standards.  Is able to help define business need and determine the most cost-effective approach in satisfying that need. Effectively communicates status of MSP initiatives to the business leaders and senior leaders of the organization.  Additionally, will lead the budget planning and monitoring process for all IT operations.

Partners with other members of IT to support and enable various initiatives, both within and outside of the IT domain. Ensures that proper methodologies are used in the development and delivery of MSP solutions. Develops staff, promotes collaboration and ensures that the proper competencies exist to effectively deliver and support all MSP delivery. Directs and monitors performance and initiates corrective action where necessary.

Develops and manages MSP stagey and plans along with securing approvals and budget to acquire, develop and implement new MSP capabilities.

Determines and follows up on work assignments, projects and tasks for the area of responsibility.

Develop and maintain MSP transformation and operational budgets in accordance with corporate guidelines. 

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

Leads management, professional and technical staff throughout the footprint.

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

• Bachelor’s Degree or equivalent in Information Systems, Computer Science or other closely related field

​

Experience:

• Minimum of 10 - 15 years in a leadership role including leading MSP strategy development and transformation implementations.

• Strong experience in the implementation of MSP transformations with a proven record of accomplishment in delivering large / complex MSP solutions.

• Strong Experience in MSP strategy development and Procurements; Provider Management; Contract Management; Performance Management; and IT Financial Management.​

Knowledge and Skills:

• Planning and financial skills and experience related to forecasting and managing large scale IT operational budgets

• Ability to recruit, hire, manage and direct staff

• Provider management

• Project management and delivery

Preferred Qualifications

How you will benefit:

• AVP, IT Managed Services & PMO will earn a competitive salary of $164,216 - $190,000 annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

FLEX WORK IN WORK ENVIRONMENT

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.