Audit/Assessment Sales Support Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“An Audit/Assessment Sales Support Manager supports FICO Sales organization of over 500 people across the globe, in coordinating FICO’s response to vendor and security compliance focused assessment/audit requests from our customers. The role sits within FICO’s Global Customer Assessment Support (GCAS) Team and entails strong project management skills, customer focus, and a basic understanding of industry-mandated regulations and how compliance audits are conducted. You will have interaction with multiple departments at FICO, engaging the appropriate subject matter experts to meet assessment/audit requirements. This is a client-facing role, as the Audit Sales Support Manager works on behalf of the Sales Representatives in managing assessment/audit request projects from intake to closure, ensuring proper communication throughout the project. If you thrive in a dynamic, customer-facing role that combines project management and collaboration, this is a great opportunity for you!” - Hiring Manager

What You’ll Contribute

• Collaborate with different Software functional groups, including Product, Engineering, Security, Sales, Professional Services, and Legal to respond and fulfill customer assessments 

• Monitor the project queue for new assessment requests, checking for completeness and accuracy of assessments, and pre-qualify requests based on review of relevant contract(s)

• Complete assigned customer assessment/audit projects, including being accountable for end-to-end project management. This requires scheduling, completing questionnaires, reviewing with key stakeholders, fulfilling documentation requests, and other project deliverables.

• Support team members with the scheduling and facilitation of remote and onsite third-party vendor risk assessments/audits requested by FICO’s customers.

• Support team members in gathering appropriate responses to customer reported findings/gaps, develop customer approved remediation plans, and drive findings/gaps to closure.

• Communicate project status to customers and internal stakeholders per external and internal SLAs, informing of any potential scheduling conflicts or general risks to the project.

• Contribute to the authoring and maintenance of team’s process and training documentation. Help manage project-tracking reports.

• Build relationships with key stakeholders to improve the customer experience.  

What We Are Seeking

• Bachelor's degree in business management/administration, communications, marketing, information technology, and/or relevant experience 

• Proven experience managing multiple, concurrent projects/demands while driving and maintaining project execution and focus.

• Highly developed interpersonal and collaboration skills, including strong communication with clients and across all areas and levels at FICO.

• Prior experience managing customer assessments for Software as a Service (SaaS) products.

• Experience working …