Audit/Assessment Sales Support Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“An Audit/Assessment Sales Support Manager supports FICO Sales organization of over 500 people across the globe, in coordinating FICO’s response to vendor and security compliance focused assessment/audit requests from our customers. The role sits within FICO’s Global Customer Assessment Support (GCAS) Team and entails strong project management skills, customer focus, and a basic understanding of industry-mandated regulations and how compliance audits are conducted. You will have interaction with multiple departments at FICO, engaging the appropriate subject matter experts to meet assessment/audit requirements. This is a client-facing role, as the Audit Sales Support Manager works on behalf of the Sales Representatives in managing assessment/audit request projects from intake to closure, ensuring proper communication throughout the project. If you thrive in a dynamic, customer-facing role that combines project management and collaboration, this is a great opportunity for you!” - Hiring Manager

What You’ll Contribute

• Collaborate with different Software functional groups, including Product, Engineering, Security, Sales, Professional Services, and Legal to respond and fulfill customer assessments 

• Monitor the project queue for new assessment requests, checking for completeness and accuracy of assessments, and pre-qualify requests based on review of relevant contract(s)

• Complete assigned customer assessment/audit projects, including being accountable for end-to-end project management. This requires scheduling, completing questionnaires, reviewing with key stakeholders, fulfilling documentation requests, and other project deliverables.

• Support team members with the scheduling and facilitation of remote and onsite third-party vendor risk assessments/audits requested by FICO’s customers.

• Support team members in gathering appropriate responses to customer reported findings/gaps, develop customer approved remediation plans, and drive findings/gaps to closure.

• Communicate project status to customers and internal stakeholders per external and internal SLAs, informing of any potential scheduling conflicts or general risks to the project.

• Contribute to the authoring and maintenance of team’s process and training documentation. Help manage project-tracking reports.

• Build relationships with key stakeholders to improve the customer experience.  

What We Are Seeking

• Bachelor's degree in business management/administration, communications, marketing, information technology, and/or relevant experience 

• Proven experience managing multiple, concurrent projects/demands while driving and maintaining project execution and focus.

• Highly developed interpersonal and collaboration skills, including strong communication with clients and across all areas and levels at FICO.

• Prior experience managing customer assessments for Software as a Service (SaaS) products.

• Experience working in fast-paced, hands-on, ambiguous, and adaptive environments, ideally including time with a company in a transformative period.

• Ability to work well under deadlines in a changing environment. 

• High-level understanding of industry-mandated regulations.

• Self-motivated and highly collaborative style, with an open-mind for learning.

• A positive can-do attitude; reliable, personable, professional attitude; 

• Enthusiastic; Independent; enjoys the opportunity to be self-motivated. Willingness to do what it takes to get the job done, correctly and on time. 

• Flexibility to work with global teams in different time zones. 

• Must be proficient with Microsoft Office suite. 

• Advanced experience working in sales related and content management tools, including Salesforce, Responsive, etc. 

• #ExtraCredit – tell us your favorite tool for staying organized!

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $63,000 to $99,000 with this range reflecting differences in candidate knowledge, skills and experience

#LI-CG1

#LI-Remote

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy