Attendee Support Specialist

 

 

Position Description Position/Title: Attendee Support SpecialistDepartment: Event Technology & Registration Reports to: Sr Director, Attendee SupportStatus: FT, Salary, Exempt 
WHO WE AREOPUS AGENCY Opus Agency is a future-forward full-service Global Events Agency with over 325 team members in the United States and the United Kingdom. As we look ahead to 2025 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences. 
Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Amazon, Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As an Attendee Support Specialist, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. WHAT WE ARE LOOKING FOR The Attendee Support Specialist is responsible for assisting and executing tasks related to event registration customer service, which includes answering and directing incoming calls, email, and online chat from attendees, clients, hotels, and team members, pulling reports and other projects as assigned. YOU SHOULD HAVE 

• 2-3+ of experience in a relevant role is required, with preference for experience in technical customer service using the following tools: Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), and Swoogo.
• Proven experience in accurately and efficiently assisting event attendees in issue resolution. 
• Bachelor’s degree from a four-year institution is preferred.

ESSENTIAL RESPONSIBILITIES  

• Provides recommendations on customer service best practices.
• Completes tasks as assigned by project managers or event leads.
• Well versed in customer service tools and resources.
• Operates independently and identifies appropriate solutions.
• Maintains understanding of revenue and housing department event information and processes.
• Assists in streamlining event Attendee Support team resources, specifically across the larger events.
• Provides excellent customer service to attendees, clients, and vendors.
• Answers and directs incoming calls and emails from attendees, clients, vendors, and team members.
• Maintains a thorough knowledge of registration web sites/tools and event details.
• Actively participates in event team meetings, attendee support team and event technology and registration …