Attendee Registration Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

About the Role:
As an Attendee Manager, you’ll be the go-to person for all things related to online registration and attendee communication for our events. Your mission? To ensure that every detail of the registration process runs smoothly and that our attendees feel valued and informed. You’ll work closely with our program team to deliver top-notch customer service to both internal and external clients, making sure that all registration data is accurate and up-to-date.

You're Good At:
- Leading registration management for high-profile programs, making quick decisions under pressure while maintaining confidentiality.
- Acting as a liaison between attendees, the Attendee Engagement team, and project managers, ensuring clear communication and support.
- Collaborating with Meeting Planners to review and enhance the registration website, providing valuable feedback.
- Preparing and presenting statistics and progress updates in team and client meetings.
- Troubleshooting issues and resolving discrepancies with a proactive approach.
- Managing hotel block logistics and ensuring that registration numbers align with availability.
- Delivering exceptional customer service and maintaining Service Level Agreements.

You Might Also Have:
- A knack for project and timeline management, with a strong ability to keep everything organized and on track.
- Experience in online registration management and reporting, ideally with tools like Cvent.
- A Bachelor’s degree in Hospitality, Event Planning, or a related field (preferred).
- Previous experience in the hospitality or event planning industry, giving you a solid understanding of the landscape.
- Strong administrative skills, including proficiency in Microsoft Office, especially Excel, and excellent business writing abilities.

If you’re ready to take on a dynamic role where you can make a real impact on our events and the experiences of our attendees, we’d love to hear from you!

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
 

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Attendee Registration Manager  is between $45,000 - $60,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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