Atlassian Administrator

For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.

Mission Statement:

We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!

The Atlassian Administrator will be responsible for the administration, configuration, maintenance and optimization of all Atlassian products. This role will ensure that all Atlassian products operate efficiently, meet organizational needs and support business objectives across many departments. The ideal candidate will have technical expertise, process improvement skills, and the ability to work closely with multiple teams to better improve processes and functionality.

Essential Tasks

Platform Administration:

• Manage and maintain SAAS Atlassian tools, including Jira, Jira Service Management (JSM), Confluence and related plugins
• Monitor system performance, upgrades, licenses and ensure system availability and scalability
• Implement and enforce governance, permissions, and security standards

Customization and Optimization:

• Create and maintain dashboards, reports and metrics to track and measure key performance indicators
• Configure and manage incident, problem, and change management processes
• Design and build asset schemas
• Improve content management and team collaboration in Confluence
• Implement integrations with other systems and tools (e.g., LogicMonitor, Salesforce, Simplesat)

User Support and Training:

• Provide technical support for Atlassian users
• Conduct training sessions and create user documentation
• Serve as the primary liaison between technical teams and business units for Atlassian-related matters

Process Improvements:

• Work with department stakeholders to improve project management workflows
• Analyze current configuration and recommend optimizations
• Stay informed about new Atlassian product features

Reporting and Analytics:

• Create and manage custom reports and dashboards
• Analyze data to identify trends and insights that can improve performance