Associate/Journey Salesforce Administrator, Information Technology, (REMOTE ELIGIBLE), [R0146579]

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:  

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.  
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.  
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.  If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.

Job Description

The University of Nevada, Las Vegas invites applications for Associate/Journey Salesforce Administrator, Information Technology, (REMOTE ELIGIBLE), [R0146579].

ROLE of the POSITION

The Center of Excellence (COE) team provides Salesforce best practices guidance, system support, and development for business units across the University. Reporting to the COE Director, the Associate Salesforce Administrator is an integral member of the COE team responsible for the day-to-day oversight of the UNLV Salesforce system as well as acting as a champion for system use and process improvement within Salesforce. The Associate Salesforce Administrator will ensure the UNLV Salesforce system is operational and satisfies the needs of users. In particular, the Associate Salesforce Administrator has administrative responsibilities, project responsibilities all the while demonstrating strong capabilities as a professional on the COE team. 

Administrative Responsibilities 

• Managing and maintaining security

• Monitoring and maintaining data quality and integrity

• Reviewing release notes, testing, and disseminating relevant release information in a timely fashion

• Troubleshooting and resolving user issues

• Business process and system configuration documentation

• Data loading and duplicate management

• Developing reports and dashboard based on business needs

• End-user training and support

In addition to the day-to-day administrative responsibilities, the Associate Salesforce Administrator will be responsible for working with the COE and Digital Strategy and Transformation (DST) teams to continually configure the system in ways that best leverage the technology to support business processes and improve efficiency and service. The Associate Salesforce Administrator will perform complex, professional level duties in analysis, evaluation, design, development, testing, implementation, documentation, and maintenance.  

Characteristics 

• Understanding of cloud-based Customer Relationship (CRM) applications

• Understanding of customer-centered service models, particularly in higher education settings

• Excellent ability to communicate effectively (both in writing and verbally) with a diverse staff, faculty and community and effectively collaborate with both technical and non-technical constituents.

• Demonstrated experience collaborating with colleagues in a university setting, including academic departments, advising centers, student support units such as Admissions, Registrar, Financial Aid, etc.

• Knowledge of Salesforce Lightning (Sales, Service, Community, and Marking Cloud) and Salesforce Certified Administrator is preferred

• Self-motivated with the ability to work collaboratively and independently, self-manage and prioritize.

• Aptitude and desire for learning the latest technology and best-in-class business practices.

• Demonstrate a high level of passion and enthusiasm for the value of a well-run CRM in a relationship-based organization.

• Understanding of agile methodology and experience working as part of an agile development team.

• Performs all other relevant duties as assigned.

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

The Center of Excellence (COE) team provides Salesforce best practices guidance, system support, and development for business units across the University. Reporting to the COE Director, the Journey Salesforce Administrator is an integral member of the COE team responsible for the day-to-day oversight of the UNLV Salesforce system as well as acting as a champion for system use and process improvement within Salesforce. The Journey Salesforce Administrator will ensure the UNLV Salesforce system is operational and satisfies the needs of users. In particular, the Journey Salesforce Administrator has administrative responsibilities, project responsibilities all the while demonstrating strong capabilities as a professional on the COE team. 
 
Administrative Responsibilities 

• Managing and maintaining security 

• Monitoring and maintaining data quality and integrity 

• Reviewing release notes, testing, and disseminating relevant release information in a timely fashion 

• Troubleshooting and resolving user issues 

• Business process and system configuration documentation 

• Data loading and duplicate management 

• Developing reports and dashboard based on business needs 

• End-user training and support 

In addition to the day-to-day administrative responsibilities, the Journey Salesforce Administrator will be responsible for working with the COE and Digital Strategy and Transformation (DST) teams to continually assess and configure the system in ways that best leverage the technology to support business processes and improve efficiency and service. The Journey Salesforce Administrator will perform complex, professional level duties in analysis, evaluation, design, development, testing, implementation, documentation, and maintenance. 
 
Characteristics 

• Demonstrated, strong understanding of cloud-based Customer Relationship (CRM) applications 

• Demonstrated understanding of customer-centered service models, particularly in higher education settings 

• Excellent ability to communicate effectively (both in writing and verbally) with a diverse staff, faculty and community and effectively collaborate with both technical and non-technical constituents. 

• Demonstrated experience collaborating with colleagues in a university setting, including academic departments, advising centers, student support units such as Admissions, Registrar, Financial Aid, etc. 

• Broad knowledge of Salesforce Lightning (Sales, Service, Community, and Marking Cloud) and Salesforce Certified Administrator is required.

• Experience with Education Cloud, Education Data Architecture, Student Success Hub or other education-specific Salesforce products is preferred.

• Self-motivated with the ability to work collaboratively and independently, self-manage and prioritize. 

• Demonstrated ability to learn the latest technology and best-in-class business practices and stay up-to-date on the latest Salesforce releases and functionality. 
  Demonstrate a high level of passion and enthusiasm for the value of a well-run CRM in a relationship-based organization. 

• Understanding of agile methodology and experience working as part of an agile development team. 

• Performs all other relevant duties as assigned. 

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

PROFILE of UNLV INFORMATION TECHNOLOGY (UNLV IT)

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. 

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.  

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. 

FLEXIBLE WORK – REMOTE ELIGIBLE

This position has flexible work scheduling options available including hybrid and remote anywhere in the United States based on acceptable performance and organizational needs in alignment with the UNLV Flexible Work Policy for Flexible Work Arrangements at UNLV (subject to approval).

MINIMUM QUALIFICATIONS

This position requires an earned Bachelor's Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) along with the following:

Required

• A minimum of one (1) year of related professional experience is required. Credentials must be obtained prior to the start of employment.

Preferred

• Experience working in a higher education environment is preferred.      

The incumbent must have specific skill and knowledge in the following areas:

KNOWLEDGE

Required

• Knowledge of cloud-based systems technical requirements and limitations.

Preferred

• Preferred experience with Salesforce Lightning.

• Salesforce Administrator Certification desired, but not required.

• Experience working in higher education and student services is highly desired.

SKILLS

Required

• Research skills in support of development of solutions.

• Excellent interpersonal, oral, and written communication skills required to assess user needs and for interaction with a variety of users including faculty, staff, and students.

• Establish productive, collegial relationships at all levels with staff, faculty, and admin. both on and off-campus.

Preferred

• None

ABILITIES

Required

• Demonstrated ability to analyze problem situations, identify feasible solutions, and present recommendations in a concise, logical, and systematic manner.

• Support development of effective methods and processes for monitoring the completion of work assignments for assigned staff to ensure that work is accurate, completed within deadlines, and in compliance with office policies and procedures.

• Ability to identify issues and develop alternative solutions, use sound judgment and discretion in all aspects of position.

• Demonstrated proficiency to create and deliver reports and analysis to help with business process optimization and operational decision making.

• Ability to document clearly and concisely.

• Willingness to learn and adapt to a rapidly changing work environment.

• Ability to work as a member of a team.

• Ability to communicate well with both technical and non-technical users.

• Commitment to personal professional development.

• Ability to handle confidential information with discretion.

• Ability to demonstrate an awareness and appreciation of the cultural diversity of the University community and establish and maintain cooperative and effective relations with university employees, students, and the public.

Preferred

• None

Required

• 3+ years of related professional experience is required. 2 years of Salesforce specific experience is required.

• Salesforce Certified Administrator

The incumbent must have specific skill and knowledge in the following areas:

KNOWLEDGE

Required

• Extensive knowledge of cloud-based CRM technical requirements and limitations

• Experience working on standard Salesforce Lightning core products, (Sales/Service), Experience Cloud

• Salesforce Administrator Certification required

Preferred

• Experience with Education Cloud, Education Data Architecture, Student Success Hub or other education-specific Salesforce products is preferred.

SKILLS

Required

• Ability to independently assess needs and requirements, translate those into appropriate administration, configuration, and low code/no code solutions in Salesforce.

• Broad experience with Salesforce platform configuration and customization including, but not limited to, creating new objects, custom fields, automation using low code/no code tools.

• Experience managing users in the Salesforce platform including, but not limited to, administering security profiles, permissions, and configuring data sharing.

• Demonstrated ability to write reports and build dashboards to meet transactional reporting needs on the Salesforce platform.

• Excellent interpersonal, oral, and written communication skills required to assess user needs and for interaction with a variety of users including faculty, staff, and students.

• Establish productive, collegial relationships at all levels with staff, faculty, and admin. both on and off-campus.

Preferred

• Experience with platform configuration in Education Cloud, Education Data Architecture, and/or Student Success Hub is preferred.

ABILITIES

Required

• Demonstrated ability to analyze problem situations, identify feasible solutions, and present recommendations in a concise, logical, and systematic manner.

• Support development of effective methods and processes for monitoring the completion of work assignments for assigned staff to ensure that work is accurate, completed within deadlines, and in compliance with office policies and procedures.

• Ability to identify issues and develop alternative solutions, use sound judgment and discretion in all aspects of position.

• Demonstrated proficiency to create and deliver reports and analysis to help with business process optimization and operational decision making.

• Ability to document clearly and concisely.

• Willingness to learn and adapt to a rapidly changing work environment.

• Ability to work as a member of a team.

• Ability to communicate well with both technical and non-technical users.

• Commitment to personal professional development.

• Ability to handle confidential information with discretion.

• Ability to demonstrate an awareness and appreciation of the cultural diversity of the University community and establish and maintain cooperative and effective relations with university employees, students, and the public.

Preferred

• None

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary range for this role is as follows:

• Associate: $87,000 to $89,600

• Journey: $94,100 to $99,800

Unable to offer more than stated salary range.

BENEFITS OF WORKING AT UNLV

• Comprehensive retirement plan with 100% match (17.5%)

• Flexible work schedule (subject to approval)

• Competitive total rewards package including:

  • Paid time off, sick leave, and holidays

  • Excellent health insurance including medical, dental and vision

  • Comprehensive retirement plans and voluntary benefits programs

• No state income tax for Nevada Residents

• Tuition discounts at Nevada System of Higher Education (NSHE) schools

• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs

• Connect with colleagues with shared interests

• Personal and professional development opportunities

• UNLV athletics ticket discounts

• Statewide employee purchase program discounts

• RebelCard discounts on and off campus

• Wellness programming for all UNLV faculty and staff at no cost

• A comprehensive onboarding program, Rebels: Onboard

• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled or 100 applications are received, review of candidates’ materials will begin on Monday, April 7, 2025.

Materials should be addressed to Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact OIT Human Resources at (702) 895-1806 or oithumanresources@unlv.edu.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0146579” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both. 

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Exempt

Full-Time Equivalent

Required Attachment(s)

Must submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Materials should be addressed to Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials.

Posting Close Date

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified,  HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment. 

References will be contacted at the appropriate phase of the recruitment process.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.  

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Recruitments that provide a work schedule are subject to change based on organizational needs.