Associate Technical Support Engineer (Remote) - Remote, United States

Founded in 2018 by engineers from Stanford, Cisco Meraki, and Samsara, Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer, smarter organizations. In the process, we’re disrupting video security to create a new category of Video Intelligence.

We are experiencing tremendous growth and are deployed at thousands of locations across businesses in 17 different verticals, ranging from local businesses to Fortune 500s. Our customers range from warehousing and healthcare to nonprofits and car washes including SpaceX, ExtraSpace Storage, WineDirect, YMCA, and Veg Fresh Farms.

We’ve raised $40M Series B financing to continue to transform how organizations use their video footage. We’re backed by Scale Venture Partners, Redpoint Ventures, Bessemer Venture Partners, StepStone Group, and MVP Ventures.

You are a problem solver.  You enjoy working closely with customers and cross-functionally with Product, Engineering, Customer Success, and other teams to resolve customer issues and shape product and process.  You have strong written communication skills as much of your communication will be over email.  You have a high degree of attention to detail and pride yourself on accuracy.  You enjoy autonomous work while also getting energy from being part of an inclusive and collaborative team, and you are excited about the emerging and evolving video intelligence market.  Expectations are to close approximately 7 tickets daily and more as experience is gained.

• Providing world-class customer service for an innovative Video Intelligence company
• Identifying, prioritizing, diagnosing, and solving technical problems for customers across the stack: network, appliance, and application layers
• Collaborating closely …