Associate Technical Account Manager - SLED - Remote, Eastern US

The Basics 

At Tanium, our Field Associate Technical Account Managers (ATAM) fulfills a necessary role in our organization to serve our customers by understanding the Tanium value proposition. ATAMs help build and take ownership of the technical account strategy for their assigned customer accounts learning the nuances of account management. Operating in a collaborative team environment with other TAMs, developers, enterprise services, and sales, ATAMs contribute to each customer’s success by supporting the Tanium platform in the field to operationalize Tanium and identify sales opportunities for their assigned accounts. As an ATAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from sales to scripting.  

*Qualified candidates must reside in Eastern U.S. with the preference being residents of Northeastern U.S.

Essential Job Functions 

Manage customer accounts by: 

• Overseeing support cases submitted by customers being worked by Support Center 
• Conducting health-checks 
• Working with other ATAMs to assist with their assigned customers 
• Working with senior team members to support their pre-sales efforts 
• Working with senior team members to improve the Tanium operational status within customer accounts 

Improve customer experience by: 

• Documenting best practices 
• Tracking activity, documenting root cause, and reporting 
• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area 

Driving sales results by: 

• Supporting technical pre-sales opportunities (e.g., demos, POCs, etc.) 
• Participating in marketing events 

Minimum & Preferred Job Qualifications 

Education 

• Associates degree or equivalent experience required 
• BS degree in Computer Science, MIS, or similar experience a plus 

Experience and Skills Must Have 

• 0-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming. 
• Ability to …