Associate Systems Analyst - Remote

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Remote in following States Only: NY, CT, FL, GA, NJ, NC, SC, TN, TX, & VA.

Overview

Act as subject matter expert for assigned products, providing technical support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, research and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.

Responsibilities

• Coordinates product activities across architecture, engineering, support, development and the client (as appropriate) to ensure service levels are met
• Coordinates and drives compliance with change control policies and processes across all products
• Participates in product maintenance activities
• Provides production support for internal and client use of the product
• Facilitates client case management across functional teams for product
• Interacts with Business Analysts during the software build or configuration and testing process
• Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account
• Identifies the common causes of defects, prioritize them and systematically remove them
• Utilizes existing product documentation to support the operation of assigned products
• Maintains a working knowledge of bug/issues being tracked
• Conducts proactive health checks and participates in the response to documented system alerts
• Maintains a working knowledge of product program team status reporting
• Interacts with onsite/remote counterparts on the requests/incidents to obtain clarifications and provide resolutions, as appropriate
• Basic understanding and ability to interpret HL7 message structure and format, can troubleshoot HL7 interface errors. Particularly ADT and SIU transactions.
• Be part of 24x7 support of the applications and helping troubleshoot problems when they surface
• Assists in supporting activations for application upgrades and maintenance activities

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree or equivalent/years of experience required

Experience:

• 0-2 years relevant work …