Associate Software Engineer, Dev Support - Remote

About InvoiceCloud: 

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Invoice Cloud is hiring a Associate Software Engineer that will work closely with the Software Engineers and the Client Services department researching and debugging technical issues submitted via the Help Desk and the IT Queue systems.  He/she should be able to determine if an issue exists within our systems.  If errors exist in the code base, he/she should be able to either fix the issue, when permissions allow it, or forward it to the Software Engineers to address the issue.  If it’s determined that there is no issue within our systems, that person should be able to explain with complete clarity why there is no issue in our systems to the Client Services rep. This person will also be in charge of the creation and maintenance of the dynamic templates, the creation and maintenance of the PDF extractions as well as the creation of new biller branding images.

First 30 days  

• Understand the different File Import/Export file types that are transferred to/from InvoiceCloud and the Biller/Software – Invoices, Adjustments, Payments, etc.
• Understand the differences between Stratus, Stratus Web Services, native web services, FTP, RTDR, CloudPayments, and Data Pump …