Associate Sales Support Specialist (PST HOURS)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

The Associate Sales Support Specialist supports outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities. This role allows outside sales professionals to maximize selling time and revenue generation.  

What will this person do?

• Assist the broader Sales Excellence team and outside sales professionals
• Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
• Perform conflicts checks 
• Assist sales with submitting quotes within internal system 
• Coordinate assignments for project managers
• Liaise with the forensics team and submit tickets within internal system
• Prepare litigation profiles for sales
• Assist with billing inquiries/issues
• Prepare and submit simple cost estimates for clients 
• Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
• Create and ensure proper setup of new projects within internal systems
• Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
• Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
• Perform other related duties as assigned

Bring your passion and together we will shine. It would also be great if you have the following:

• BA or BS degree required 
• Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
• Experience supporting a sales team is a plus but certainly not required
• Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required
• Strong written communication skills 
• Strong verbal communications skills to clearly and succinctly address client needs 
• Strong organizational skills
• Strong attention to detail including the ability to thoroughly quality check work product
• Ability to build trusted and lasting relationships with both external and internal customers and peers
• Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
• Demonstrate a consistently high activity …