Associate Qualitative Insights

Associate Qual Research Coder/Notetaker

About us

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. 

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. 

About the Associate Coder/Notetaker, UX Research role

We are seeking an experienced Associate Qual Research Coder and Notetaker on qualitative projects for a major tech client. As a Qual Research Coder and Notetaker, you will be expected to understand and uphold the standards for high-quality UX research, ensuring the data you capture and the clarity of the documentation improves the experience of users and supports research goals and client needs.

What You Will Do

• Attend live remote UX research sessions (interviews) or watch recordings
• Use a high level of discretion and maintain privacy for participant and client protection 
• Work with a lead researcher to identify key moments in the research sessions that will help tell the story of the participant in relation to the research goals
• Work with a video cutter/editor to hone in on the best insights for inclusion in research reporting
• Create and maintain notetaking documents in collaboration with a lead researcher on the project
• Employ excellent listening and coding skills for recording notes that will be used for analysis and inclusion within reports
• Able to work on a fast timeline with quick turnarounds and high expectations for content quality and completion.
• Able to see the big picture and tell that story

Required Skills

• 1-3 years UX Research experience: conducting, analyzing and reporting.
• 1-3 years experience UX research coding or note taking
• Required: Prior experience with qual research coding and notetaking, with the ability to learn and comprehend a qual research codebook prior to the research starting
• Ability to systematically organize and classify qual data to identity themes and patterns
• Excellent document/template creation and management skills (slides, docs, Excel/Sheets)
• Excellent file management skills (file folder management, drives, cloud storage, etc.)
• Highly experienced in using notetaking and coding templates
• Ability to identify key moments within the research sessions for inclusion in the reporting
• Works closely with researchers to use research notes to tell a compelling and clear story in research reporting
• Ability timestamp moments or …