Associate Product Solutions Manager

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

This role is suited to those who want to be accountable and influential. It is the Product Solution Manager’s job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones.

Your responsibilities will involve:

• Being accountable for the delivery of transformative virtual assistants, their success at solving problems for our customers, and their conversion into long-term commercial commitments

• Be the primary point of contact from a delivery perspective, managing both the communication from the client, and to engineering

• Being the voice of the client, understanding their needs, sensitivities and values and rallying the rest of the PolyAI team around such needs

• Communicating successes to our customers by turning data analysis into compelling storytelling

• Empowering and pushing our dialogue designers, solutions architects and engineers to achieve the best possible voice experience that’s always tied to a strong business case

• Collaborating with the pre-sales and sales teams to determine the best solution for a business need

Minimum Requirements:

• Excellent communication skills, with strong storytelling and narrative abilities

• Ability to successfully deliver software projects in agile environments

• A painstaking attention to detail — we show our clients the very best we have to offer, and no less

• The ability to push back to stakeholders, including decision makers

• Strong customer obsession and focus on delivering value

• An appetite to continuously improve processes and ways of working

Preferred Requirements:

• Experience with automation, especially processes involving AI

• Knowledge of project management principles, and a product solutions manager's eye for prioritization

• Experience working as a delivery manager or in another client-facing capacity in a software company

• Experience with call centers / customer service, especially in the hospitality / banking / telecom / insurance industries

• An interest in consumer tech, design, and user behavior and interaction
  
  

Compensation: $110,000-$128,500 OTE plus revenue-share delivery bonus

Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.