Associate Product Manager

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

Responsible for supporting the evolution and productization of existing Marathon Health solutions and services, as well as supporting the development of new products.   Collaborate with other product team members and members of adjacent teams, such as UX, engineering, operations, and clinical applications.   Partner with internal business stakeholders to understand user problems.  Participate in the evaluation of existing or new platforms that deliver value to Marathon Health and ensure any integration requirements are well documented.  Work cross-functionally to support the ongoing delivery of product enhancements on a defined release schedule. Write user stories that articulate work to be done by our engineering team, managing an issue backlog, and reporting product status and success against our KPIs out to the organization.

Essential Duties and Responsibilities

• Work with product leadership and internal stakeholders to manage the discovery-through-delivery phases of the Product Lifecycle
• Define product requirements that align to strategic business objectives and coordinate with cross-functional teams to achieve a desired product vision.
• Maintain a prioritized issue backlog that aligns to the overall product roadmap.
• Communicate product enhancements to the larger and assist in go-to-market strategies.
• Identify the various cross-functional dependencies and stakeholder constraints for the development team and establish timelines and priorities accordingly.
• Act as a communication liaison between various internal stakeholders and the development team.
• Collect and analyze product data and user feedback to guide decision making and support the completion of trade-off analysis.
• Escalate issues in development in a timely and proactive manner to the Product Leadership team.
• Act decisively when needed to prioritize product features for development.
• Develop strong partnership with Engineering team to brainstorm solutions to problems identified by the business.
• Collaborate with UX counterparts to conduct ongoing user research and identify opportunities for product enhancements.
• Support analyses of issues, define and track product success metrics and be creative in resolving tactical product issues and barriers.
• Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
• Conduct product demonstrations.
• Adherence to our Ambassador’s code, which includes integrity, compassion, respect, exceptional service, teamwork and living the mission, is essential. This code provides the foundation for all business and personnel related decisions and directions.

Qualifications

Bachelor’s Degree in Business, Computer Science, Healthcare, Information Technology, or other related field and 3+ years of experience with a history of product, business, or clinical analysis in a healthcare setting or equivalent combination of education and experience.  1+ years of experience in a product owner, team lead, or project leadership role preferred.

• Experience working in an Agile environment preferred; ability to thrive in a fast-paced environment where tactical and strategic initiatives are driven in parallel.
• Experience or familiarity with technology solutions in the Healthcare space preferred
• Strong technical expertise and knowledge of Design software; Project and Product Management software, such as Azure Dev Ops and Microsoft Office including Microsoft Teams and Microsoft 365.

DESIRED ATTRIBUTES

• Experience with user research tools and methods, including leading focus groups, conducting usability sessions, and doing user discovery
• Highly skilled in researching, understanding, and communicating user goals, motivations, and work patterns.
• Experience in gathering business requirements, creating a product backlog, and successfully delivering products on schedule that meet defined requirements.
• Passion for problem solving while conceiving, designing, and sustaining products and platforms that delight users.
• Exceptional customer service skills and ability to promote teamwork and build effective relationships.
• Detail-oriented and ability to manage the competing priorities of coordinating multiple events with different deadlines.
• A proven record of successfully working with stakeholders/clients and vendors.
• Strong written and oral communications skills

Pay Range: $75,000 - $95,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

This position is also eligible for an annual incentive.

We are accepting applications for this position until a final candidate has been selected.  To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Health Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. For more information, visit our careers page.

• Health and Well-Being: Free Marathon Health membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision,  employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. 
• Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
• Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule