Associate Manager - Resource Planning - Work From Home

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
The Associate Manager, Resource Planning leads the department by providing strategic leadership and overseeing resource planning functions. Develops and implements resource planning strategies, manages a team of resource planning professionals, collaborates with senior stakeholders to align resource plans with organizational goals, and ensures effective resource allocation and optimization. Drives process improvements, monitors resource performance, and provides guidance to the team to achieve efficient resource utilization and meet business objectives.

What you will do

• Evaluates current staffing levels and forecasts resource demands based on patient demand, service levels, and other factors in order to develop resource plans that align with business objectives.
• Manages day-to-day assignments for healthcare professionals and support staff based on the resource plans of individual departments, units, or shifts.
• Coordinates processes and assignments within staff schedules to ensure appropriate coverage and continuity of care.
• Monitors and adjusts staffing levels and resource allocation based on real-time demand and operational requirements to optimize resource utilization.
• Analyzes key performance indicators (KPIs) related to resource allocation and utilization, such as staffing ratios, productivity, overtime, and budget adherence.
• Coordinates with various stakeholders, including department heads, HR, finance, and operations, to gather input, share information, and address resource-related challenges.
• Identifies opportunities to streamline resource planning processes, enhance operational efficiency, and improve the accuracy of resource forecasting.
• Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.
• Provides guidance, training, and support to department staff regarding industry best resource planning and allocation processes, tools, and policies.

Required Qualifications

• 3-5 years work experience
• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• Resource Management Certified Professional (RMCP) preferred.

Education
High School Diploma

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.