Associate Field Operations Manager - Break Fix

At a Glance

Leverage your retail and merchandising supervisory experience to manage remote full-time field reps effectively. Utilize your administrative and management expertise and your out-of-the-box thinking to motivate, inspire and support our Samsung Pay Team. This involves managing the field team and conducting local visits to supplement the program’s objectives. You are a goal-driven, quick thinker, and multi-tasker who can perform a variety of functions daily. You recognize that your tenacity and work ethic contribute to the overall success of your team and the company.

The Associate Field Operations Manager is responsible for managing a team of field representatives and ensuring that client, company, and internal KPIs and quotas are met. You will QC all data and photos that are submitted by the field reps and ensure data accuracy before reporting to the client. This role will also be responsible for conducting visits in their local market as needed.

A representative from our BDS Talent Acquisition Team will be in contact with qualified applicants as soon as we are actively recruiting for this role.

Learn more about us and why you belong at BDS here!

Compensation

$50,000/yr salary paid weekly + bonus potential

Overview

WHAT WE OFFER

• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employee

WHAT YOU'LL DO

• Manage performance of a team; Provide leadership, guidance, and coaching to team members to ensure that client and company objectives and internal KPIs are met
• Manage all aspects of your team’s operations, including but not limited to: budget and expense-related costs management, the submission of hiring requisitions, expenses, personal vacation, training requirements, payroll, and project management
• QC data and photos submitted by the field reps to ensure accuracy
• Provide recommendations on improving processes, client ROI, and gross margin
• Conduct in-store visits in the local markets
• Conduct team conference calls weekly
• Other tasks as requested by management

WHAT YOU'LL NEED

Experience and Education:

• High school diploma or equivalent required, college degree preferred
• 2+ years of supervisory experience

Skills and Attributes:

• Strong verbal and written communication skills
• Must be able to independently adapt to changes and respond supportively in working with various circumstances and people
• Must be proficient in MS Office Applications (Excel, Word, Outlook, and PowerPoint) and mobile app environment
• Ability to manage a team remotely
• Must have reliable transportation with the ability to drive on behalf of the Company, in compliance with Company guidelines and requirements; and have the ability to travel within a designated market

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is required to:

• Regularly sit, stand, walk, talk and/or hear
• Regularly lift and carry up to 10 pounds
• Occasionally lift and carry up to 40 pounds
• Occasionally crouch, lift overhead, bend over, kneel, push or pull
• Occasionally travel via personal vehicle or other forms of transportation

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms, and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with regional offices in New York City, New York; Chicago, Illinois; and Columbus, Ohio. Visit us at www.BDSsolutions.com for more information.