Associate Director, User Experience

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that inspire people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology guide improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

We are seeking an experienced Associate Director, User Experience to join our dynamic team focused on driving innovative digital transformations. As a leader in UX, you will bring over 10 years of experience to shape engaging, user-centered designs that elevate the overall experience. The ideal candidate will have a proven track record of leading high-impact design projects, creating intuitive and compelling user interfaces, and fostering collaboration across teams. If you are passionate about transforming digital experiences and crafting seamless customer journeys, we want to hear from you.

Key Responsibilities:

• Collaborate with Creative Directors, UI Design and UX Leads, to craft best-in-class digital experiences across web and mobile platforms.
• Conduct research into competitive and industry-leading designs to inform strategic user experiences.
• Define user experiences including user flows, wireframes and interaction design, from initial concepts to dev-ready assets.
• Refine user experience designs based on insights including customer feedback, quantitative data and usability findings.
• Effectively communicate and present the rationale behind experience design decisions to clients.
• Collaborate with cross-functional teams to ensure technical feasibility, meet project requirements, and achieve client satisfaction.
• Build trusted relationships with clients, showcasing a deep understanding of their challenges and delivering innovative solutions that exceed expectations.
• Provide guidance and mentorship to junior UX designers, offering direction to enhance the quality and effectiveness of their work.

Qualifications

• 10+ years of experience in User Experience Design or related field.
• 2+ years in an ACD, UX or UX Lead role.
• Bachelor's degree in User Experience Design, Human Factors, Interaction Design, or a related discipline.
• A robust portfolio demonstrating exceptional UX design and user-centered thinking …