Associate Director, Review Consulting

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Lighthouse Review Consulting team consists of highly consultative technologists and workflow specialists who utilize review efficiency tools and Lighthouse service offerings to reduce review costs, and shorten review timelines for our clients. Consultants advise on optimal workflow design, and map technologies and processes to drive the most efficient review, based on individual project goals. As part of the Managed Review organization at Lighthouse, the Review Consulting team has exposure to Lighthouse’s market-disruptive technologies, and plays a vital role in product adoption and workflow standardization.  Additionally, Consultants contribute to overall process improvement initiatives at Lighthouse.

The Associate Director will assist the Director in management of Lighthouse’s Review Consulting team. Responsibilities include managing team performance through individual and department-level goals and objectives, supervising team members to ensure all client objectives are met, handling client consultations and serving as an initial point of escalation where needed, developing and mentoring team members, and driving key business and internal initiatives around process improvement, and product adoption and development.

What will this person do?

• Collaborate with Senior Director in overall management of Review Consulting team, including performance reviews and promotion determinations, hiring and compensation decisions, team metrics tracking and reporting, and successful execution of client objectives and deliverables
• Actively manage team member performance through regular 1:1's, providing feedback, training, and mentoring, along with performance evaluations and improvement plans
• Oversee team metrics to include revenue, billable and utilization targets as established by the Senior Director
• Participate in recruiting, interviewing, selection, hiring and onboarding of employees
• Monitor Review Consulting project communications to ensure workflows achieve client objectives, and proper expectations are set for scope and deadlines, also serving as initial point of escalation where needed
• Consult with clients, counsel, and review teams on best practices in review, as well as review optimization and efficiency strategies including application of third party and Lighthouse proprietary tools and processes
• Maintain an effective understanding of standard eDiscovery tools, processes, and best practices, as well as technical proficiency in all relevant client-facing platforms supported at Lighthouse (Relativity, Brainspace, and Lighthouse proprietary review and analytics tools); including demos and documentation
• Develop a thorough understanding of Lighthouse standard workflows and critical paths 
• Proactively identify potential pain points in matter workflows, and provide consultation on best practices, along with recommendations to improve and address 
• Where needed, execute project-specific tasks in Relativity where needed, including searching and complex batching, privilege review and logging, and quality control
• Establish an excellent working relationship with Lighthouse peers across Service Delivery and assist in creating a collaborative, positive, and uplifting environment
• Partner with Senior Director and Sales to provide ongoing client support and program development, including client-facing presentations and demonstrations
• Partner with Senior Director to define and execute the strategic direction of our tools and processes 
• Support internal process improvement initiatives as leader for the Review Consulting team, to include developing workflow documentation and training
• Perform other related duties assigned, as client deadlines and business need dictate

Bring your passion and together we will shine.   It would also be great if you had the following:

• Experience with eDiscovery technologies including Nuix, Brainspace, and Relativity, with Relativity certifications, especially Relativity Certified Administrators (RCA), strongly preferred, though not required
• Leadership experience with performance management, employee hiring and onboarding, and monitoring and analyzing productivity, utilization and financial metrics strongly preferred, but not required
• Demonstrated experience consulting with clients on workflow design based on project goals, making recommendations based on best practices and technological capabilities
• Strong analytical and logical skills, and technical aptitude
• Excellent organizational and problem-solving skills, including ability to troubleshoot complex scenarios, and solve problems in situations where limited information or standards exist
• Excellent written and oral communication skills, including the ability to tailor technical discussions toward clientele, and explain highly technical processes in a way clients can easily absorb 
• Assure quality, accuracy, and timeliness in all aspects of delivery
• Strong project and review management skills including the ability to interpret a variety of instructions provided in written or oral form, remain flexible in unanticipated situations, and manage deadlines and competing priorities in a fast-paced work environment
• Ability to foster positive and professional relationships at all levels internally and externally
• Collaborative approach to working among internal teams on both specific projects and process improvement
• Bachelor’s or equivalent degree required; JD preferred.
• Minimum 8 years of eDiscovery industry experience required, within a law firm, consultancy, or eDiscovery service provider as a Project Manager or Review Manager, or in an analytics or workflow consultation capacity, supporting, conducting or managing document reviews
• Minimum of 2 years’ experience working or consulting on large-scale or complex eDiscovery matter(s), with Second Request or Multi-District Litigation experience required 
• Relativity Certified Administrator (RCA) or other Relativity certifications strongly preferred, but not required upon hire
• Strong working knowledge of Nuix, Brainspace, TAR, and Analytics processes 
• Ability to earn new certifications in-house and with Lighthouse affiliated services.
• Excellent communication skills, organization, planning, prioritization, and problem-solving skills

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

This role will be eligible to participate in an annual bonus or incentive program.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.