Associate Director of Solution Design, +Oscar

Hi, we're Oscar. We're hiring a Associate Director of Solution Design, +Oscar to join our +Oscar team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As an Associate Director of Solution Design you will be a member of +Oscar’s Campaign Builder team and will be responsible for translating client needs and requests into campaign designs for key operational teams to execute. Your work will be equal parts campaign strategy and technical scoping, and will be a core value creation driver for our +Oscar clients and internal teams.You will be a core driver of increasing consulting services revenue and bringing new +Oscar products to new and existing clients. 

Campaign Builder is an engagement and automation platform that enables scalable, personalized interventions and automates workflows to drive growth and retention, improve patient/member outcomes, and optimize admin operations. Built for non-technical users, payors and providers can use the tool to build omni-channel “campaigns” that deliver interventions with multiple touch points over time to drive behavior change. 

You will report to the Vice President and General Manager, +Oscar.

Work Location

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $144,000 - $189,000 per year. The base pay for this role in all other locations is: $129,600 - $170,100 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Design and implement new campaign development processes while anticipating potential future use cases to ensure long-term scalability in solution design.
• Be a key externally facing part of the +Oscar organization, and be able to interface with clinical, marketing, and operational stakeholders at clients teams to bring campaign solutions to their challenges
• Support campaign programming and portfolio design for prospects in partnership with Business Development
• Own campaign strategy and design based on key client inputs and requests
• Manage a team of Technical Implementation Associates to execute campaigns you design
• Act as the technical representative of Campaign Builder in relevant client calls, ensuring campaigns are scoped effectively and clients understand relevant technical and clinical capabilities 
• Partner with Customer Success to consult, recommend and upsell other +Oscar products to clients
• Aggregate and synthesize client insights and feedback, and campaign design and results to help influence Product roadmap.
• Create and maintain documentation to make Campaign Builder operational processes sustainable and scalable.
• Synthesize market intelligence and competitor campaign strategy to inform commercial strategy and product roadmap
• Execute +Oscar consulting services as it relates to workflow consulting, campaign design, and strategy
• Design data specs and partner with client and internal teams to ensure data pipelines are optimized for client specific use case
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 7+ years of work experience in a cross-functional role in healthcare technology or clinical operations, including work with Technology and Data Science teams.
• Technical expertise and comfort working with healthcare data and use cases.
• Strong familiarly with challenges of payors and providers.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.