Associate Director - Medicare Stars Program

Become a part of our caring community and help us put health first
 The Associate Director, Process Improvement - Telesales Stars Program position analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Associate Director, Process Improvement requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Process Improvement - Telesales Stars Program position researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Use your skills to make an impact
 

Required Qualifications

• 3 or more years of process/ project management experience
• 2 or more years of leadership experience
• Ability to travel up to 25% of the time
• Strong verbal and written communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's Degree
• Bilingual with the ability to speak, read and write in both English and Spanish without limitations or assistance.
• Medicare experience

Additional Information

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
  
  At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
  Satellite, cellular and microwave connection can be used only if approved by leadership
  Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
  Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

• As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to …