Associate Director - Customer Master Data - Product Owner

Job Description

Assoc. Director - Customer Master Data - Product Owner

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Animal Health

Our Animal Health division is a trusted global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a global team of professionals working together to make a positive difference in animal care and the world’s food supply and have a deep sense of responsibility towards our customers, consumers, animals, society and our planet. We offer one of our industry’s most innovative portfolio of products, services and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

About the Position

The Animal Health IT Customer Master Data Management (MDM) Product Owner collaborates with stakeholders across all levels of the organization, from senior management to tactical execution- to understand customer master data management needs. With an increased focus on Commercial, Sales, and Marketing departments to understand their customer master data needs and propose MDM solutions. You will be responsible for leading the design, development, and delivery of customer MDM capabilities, focusing on data cleanliness, customer onboarding and enabling data-driven decision-making for commercial functions. Your role will involve partnering with internal business partners, IT colleagues, and vendors to implement innovative ideas and customer insights.

Welcome to Our Team

We are the Information Technology (IT) organization of our Animal Health company. Within IT, our team is responsible for partnering with business leaders to provide technology solutions that enable Animal Health to be agile, data-focused, and ensure reliability of customer data. The position reports to the Animal Health IT Intelligent Automation & Enterprise Data lead, as part of the Strategy Realization Office.

 Primary Responsibilities

• Work closely with business partners to identify and interpret commercial, sales, and marketing customer master needs and respond with configurable customer MDM solutions.

• Build and review requirements for the customer MDM platform, including its UI/UX.

• Understand user personas across the whole customer data journey and deliver a fantastic customer MDM user experience that balances user desires with technology capabilities.

• Develop and maintain product materials, including training documentation, SDLC documentation, and product guides, to ensure data integrity across all customer master solutions.

• Direct end-to-end customer MDM program delivery teams and establish the customer MDM strategic roadmap.

• Serve as the business liaison for customer master data, providing stakeholder relationship management across our Animal Health division. This includes setting priorities, developing data governance and analytics comprehension within the business, and aligning MDM, data governance, and analytics products and services to support business priorities. Collaborate with business, platform, data enablement, and IT teams to standardize department tools and cross-train teams to use them.

• Research and evaluate customer MDM, data governance, and analytics tools and technologies, making recommendations for new capabilities that align with the company's strategic goals and improve business results.

Your Daily Activities include, but are not limited to:

• Management: Responsible for designing and implementing strategic, aligned, and compliant customer MDM solutions to support business initiatives. Support management vision, strategy, and policy for building a high-performance engagement model with business partners.

• Process and Insight: Realize core sustainable processes and enablers of successful delivery. Practice and foster a mindset of leveraging analytics to gain insights and drive data-focused decision-making.

• Relationships: Build exceptional relationships with stakeholders focused on meeting business needs and maximizing value for investments.

• Organizational Change Management: Demonstrate and drive high-quality change management practices with clients and stakeholders while implementing sustainable solutions. Serve as a role model for management capabilities and behaviors.

• Global: Ensure that the solutions align with IT platforms and support the business strategy.

• Diversity: Respect diversity on teams, embrace different perspectives, ideas, and knowledge while working towards a common goal.

Qualifications and Skills:

Required Education:

• A Bachelor’s degree in computer science, engineering, or a related discipline

Required Experience and Skills:

• Minimum of 7 years of experience in customer MDM, data governance, business intelligence, or analytics.

• Experience with MDM solutions in the pharmaceutical industry is a plus.

• Experience working with customer engagement models, customer and product MDM, sales & marketing data is highly preferred.

Preferred Qualifications:

• Agile Scrum Master or Agile Product Owner Certified.

• Office365 Champion.

• Demonstrated success as a Master Data Professional in the pharmaceutical/consumer manufacturing or related industry, with deep knowledge of data and business processes and systems.

• Ability to evaluate complex situations and processes and effectively integrate and synthesize data to form a complete cohesive picture.

• Proven self-starter with high standards of excellence and an innovative mindset.

• Exceptionally well-developed interpersonal skills and ability to negotiate and influence stakeholders and business strategy effectively.

• Ability to navigate cross-divisional programs, coordinate projects and processes across regional/global boundaries, and build effective cross-functional teams.

• Excellent communication skills, with the ability to communicate at all levels within the organization.

• A team player who places great emphasis on collective achievements and team diversity.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
 

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$135,500.00 - $213,400.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Data Management, Governance Management, Privacy Compliance, Quality Management, Technical Advice, Waterfall Model

Preferred Skills:

Job Posting End Date:

12/18/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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