Associate Director, Access to Care Delivery Solutions

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Responsible for successful execution of a comprehensive strategy for the delivery of Patient Support programs and services based on the Society's enterprise strategy and priorities, with a strong emphasis on access to care services for assigned geography. Responsible for providing quality customer service through strong collaboration with internal and external constituents and partners. Accountable for achieving KPIs and pillar metrics for assigned programs and services. Serves as an active team member focused on the following: Program optimization and delivery in the field Collaboration with Community Impact teams Volunteer coordination (with Bus Ops and Community Impact and Programs and Services teams) Transportation and lodging grant delivery to health system partners Integration with development in regions for regional programs and services data impact and stories Reporting and data evaluation

MAJOR RESPONSIBILITIES

• Maximizes innovative solutions, identifies and leverages best practices, conducts ongoing assessment and continuous improvement, and manages issues resolution to ensure success and excellent customer experience of the Society's Patient Support programs and services.
• Responsible for the execution and quality of the Society's Road to Recovery transportation program across a significant geography.
• Ensures an adequate number of active volunteers, including drivers, to meet program needs through a comprehensive recruitment plan that leverages technology, tools and staff across all functions.
• Drives ongoing retention and volunteer relationship management, including adoption of new tools and technology.
• Partners with the volunteer care team to ensure volunteer onboarding - training.
• Develops and leverages relationships within and across constituencies, identifying opportunities to secure funding for priority programs and services.
• Collaborates with Community Impact Staff to successfully execute grant program awards and maintain grants portfolio across a significant geography.
• Collaborates with Patient Service Pillar and other enterprise staff to promote programs and services and support engagement in activities - events Assists in data collection and reporting to measure the impact of programs and services on our mission.
• Captures patient and …