Associate, Collections Operations

Responsible for the day-to-day oversight operations supporting the SBNA Affiliate Oversight process. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that servicer operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Essential Functions/Responsibility Statements:

• Subject matter expert across all processes and functions within the Collections division, including processes and functions outside of their direct responsibility.
• Partner in cross-functional initiatives as the subject matter expert for Collections and Servicing Operations, this includes system conversions or enhancements.
• Effective vertical communication and engagement with peers/control partners regarding processes, systems, and/or functions within the servicing relationship. Ability to communicate constructive feedback related to results and partner to determine solutions. 
• Execute service manager responsibilities which includes ensuring vendor adherence to servicing agreement requirements, proven experience conducting vendor risk assessments, escalation of vendor performance breaches, and timely completion and reporting of oversight activities including transactional testing.
• Strong analytical skills including experience when assessing data related to the servicing engagement and supporting the broader affiliate relationship.   

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor's Degree or equivalent work experience: Collections Operations Management, Accounting, Business Controls/Quality Monitoring or equivalent field.

Work Experience:

• 9+ Years Experience in collections and/or customer service activities.
• 3+ years in one or more technical systems such as PEX, SQL, Python and reporting tools such as Tableau.
   

Skills and Abilities:

• Excellent verbal, written, and interpersonal communication skills.
• High level of technical skills across numerous banking platforms and systems.

• Able to manage and analyze large data sets, draw conclusions and substantiate them with the data set.
• Strong understanding of collection laws and regulations.
• Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable.
• Basic knowledge of on-line collection systems.
• Strong planning and organizational skills.
  Ability to resolve complex problems with minimal guidance.
  
  
  
  Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
  
  Santander is an equal opportunity …