Associate Client Services Manager

Associate Client Services Manager

The Associate Client Services Manager is essential to Boldyn Network's Higher Education Client Operations team, coordinating the support side of our client relationship. This position requires a well-organized, service-minded individual with good interpersonal skills and attention to detail. You will provide stewardship to client tickets and communicate with Boldyn Networks internal teams to ultimately deliver a resolution. Someone with solid task management and heavy customer service skills would excel in this role.  

This role is a remote WFH position, and our selected candidate will need to reside in the Dallas, Texas area.

What you’ll be doing: 

• Provide stewardship to client tickets and coordinate with Boldyn Network's internal teams to ultimately deliver a resolution 

• Communicate (using various methods) with internal support teams assigned to client ticket 

• Information management using systems and applications 

• Provide supporting activities (report generation, analysis) as needed for the department 

• Contribute to client retention by providing solid customer service to clients  

• Build positive relationships with Boldyn Networks employees 

• Participate in various meetings with internal and external groups, contribute to continuous process improvement 

What you’ll bring 

• Excellent computer skills and technical aptitude for learning department software (NetSuite, ServiceNow, and Salesforce) 

• Preferred experience as an intern in a sales or marketing department during undergrad 

About us: 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $55,000-$65,000, commission eligible 

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Monthly technology stipend

• Competitive benefit packages 

• Maternity and Paternity leave 

• Peer recognition program

• Career development programs

Ready to apply? 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.  

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.