FreshRemote.Work

Associate Client Executive - Vancouver - Burrard

Company:

Marsh

Description:

Marsh is seeking candidates for the following position based in the Vancouver office:

Associate Client Executive

What can you expect?

As the Associate Client Executive, you will support the Client Executive and together be accountable for all solutions and resource delivery to large Affinity clients. You will partner with various internal and external resources to provide unique client solutions. You will be responsible for growing client relationships, providing exceptional client service and creating solutions to retain clients and drive overall business revenue growth. You will be responsible for managing all service components for the client including marketing/processing, insurance placement, and expanded coverage development. You will join a team of 12 collaborative and sharp professionals of all levels.

  • A career with opportunities to learn, grow and advance
  • A team of talented and motivated individuals with diverse backgrounds and experiences
  • Meaningful and challenging work
  • A collaborative and supportive team looking to develop
  • An opportunity to achieve client satisfaction and drive revenue growth
  • A responsibility to support clients and implement insurance solutions to meet their needs.
  • A hybrid work environment with a requirement for 3 days a week of active in-person engagement (in the office or seeing clients or insurers.)

What is in it for you?

  • A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
  • A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
  • Competitive pay (salary and bonus potential), full benefits package – effective starting Day 1! (Medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account))
  • Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
  • Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
  • Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

  • Work on and develop the BC Government Construction program and assist with other Vancouver operational non-profit programs
  • Contribute to client satisfaction through high-quality and timely service throughout the client service cycle
  • Manage account processes (quoting projects, client queries and coverage questions, claims assistance, document issuance, bordereaux issuance, accounting queries, collection of premium)
  • Implement and maintain a quality service plan, including ensuring the accuracy and issuance of binders, policies, certificates, invoices and other relevant documents
  • Review client/prospect exposures, loss experience, and analyze risk to determine product/service requirements
  • Manage timely billing and collection for each client
  • Drive growth through the programs
  • Market the program as needed and adhere to delegated authority arrangements
  • Identify efficiencies to drive program improvements
  • Build relationships and networks with professional counterparts at client organizations
  • Develop relationships with all functions within the company to improve client service and increase cross-selling opportunities
  • Collect insights and information on client relationships and report results to senior colleagues
  • Utilize Marsh Client Management Systems (Velocity, Microsoft Access, Bluestream, Brokerlink)
  • Train, mentor, and coach team members
  • Coordinate calendars and timelines
  • Maintain fluency in the company's service offerings and market trends
  • Engage industry groups and Marsh resources to offer the best resources for each client/prospect
  • Comply with Marsh Excellence and Client First Principles
  • Promote and enhance the team culture
  • Apply judgment on when to escalate issues to senior colleagues

What you need to have: 

  • 5+ years of experience working with insurance
  • Experience with Project insurance (Course of Construction and Wrap Up Liability) is desired
  • Clear and concise oral and written communication skills
  • Excellent interpersonal skills – able to work within a team
  • Excellent organization skills with the ability to prioritize work and meet deadlines
  • Demonstrated ability to independently service medium to large client (somewhat complex) accounts.
  • Level 1 and Level 2 licensed OR the ability to obtain both licenses within 6 months of hire

What makes you stand out:

  • Client services experience
  • Underwriting experience
  • Construction insurance experience
  • Proactive approach with the ability to adapt
  • Dedicated to providing exceptional customer service
  • Ability to learn new systems
  • Attention to detail

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $50,000 to $111,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

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Job Profile

Regions

North America

Countries

Canada

Benefits/Perks

Competitive pay Dental Employee Assistance Programs Employee Resource Groups Employee stock purchase plan Flexible work culture Full benefits package Generous paid time off Health and welfare benefits Life Insurance Medical Paid Time Off Parental leave Tuition Assistance Tuition reimbursement Vision

Skills

Accounting Client Management Client service Communication Customer service Insurance Insurance Placement Marketing Risk Analysis Strategy

Tasks
  • Build relationships
  • Collect client insights
  • Develop BC Government Construction program
  • Drive program growth
  • Identify efficiencies
  • Implement quality service plan
  • Manage account processes
  • Manage billing and collection
  • Market programs
  • Review client exposures
  • Training
Education

Accounting Business Construction

Restrictions

Hybrid work environment requiring 3 days a week of in-person engagement

Timezones

America/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8