Associate Client Consultant

Associate Client Consultant

Application Deadline: 31 August 2024

Department: Client Experience

Employment Type: Permanent - Full Time

Location: Canada

Reporting To: Mike Jervis

Description

Location Why Confluence? Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

More about the role & team

The Client Consulting function plays a vital role in the successful delivery of solutions to our clients and act as liaisons across a wide range of stakeholders, both internal and external by way of their deep understanding of the FinTech industry coupled with exceptional system, technology, analysis, and communication skills.  Consultants collaborate with clients to understand their business problem, analyze their current business processes, understand the clients’ success criteria, translate that into requirements, and assist in the design to deliver the best implementation to meet the clients’ goals. An Associate Client Consultant should have a basic understanding of best practices, can execute on tasks with supervision from others. Individuals will create basic level insights and recommendations in their area of expertise. Individuals in this role will continue to provide support to the client service team and begins to lead support efforts with low complexity.

What skills and experience do I need to succeed?

You will be engaging and counselling with clients, ensuring that you act on behalf of not only the client, but also the organisation. We are looking for someone who can build trust and credibility easily, and who can stand their ground where required. You will need a minimum of 2-3 years’ experience in a client support position, financial services experience preferred.  If you are an analytical thinker and great problem solver, this might be for you!   You may have worked as a ‘Client Consultant’, or 'Client Specialist’. 

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.🌎  Global Career Development opportunities🎊 Social …