Associate Business Analyst (Remote)

Who We AreJoin a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoWorking with business departments, drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures, project status, etc. Oversee projects and daily transactions for business departments and/or act as a liaison/strategic partner between First American and vendors, title agents, attorneys, and other FA divisions to define business processes and/or generate, update and create various products and services. When new processes are identified, may drive implementation or hand off to Project Management Team for implementation. Works in partnership with other Business Analysts to gather information and complete assignments.

HOW YOU’LL CONTRIBUTE

• Gathers information and data on business process and procedures.
• Provide direction and feedback to internal partners in support of standard operating procedures, including exception handling.
• Engaged in global team partnership to ensure inbound/outbound functions and processes are correct, timely, and efficient.
• Receives/identifies problem or process, researches alternatives, contributes to presentations, tests to confirm, and participates in implementing solutions for defined business processes.
• Identify daily needs of clients and provide workable solutions in a white-glove manner ensuring quality work through effective communication, work skill, and problem-solving.
• Works with business partners to create documentation of business processes, training procedures, and standard operating procedures.
• Generates standard reports. Reviews and audits information.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, …