Associate Application Solutions Engineer - Remote, US

Job title:  Associate Application Solutions Engineer
Reports to: Team Lead
Department: Service Management 
Location: Remote
Grade: 14

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: We are looking for a skilled Associate Application Solutions Engineer to join our Application Solutions team to support our rapid growth. As part of a dynamic global team, you will play a crucial role in providing and maintaining our technology infrastructure to cater to the evolving demands of the business. As an Associate Application Solutions Engineer, you will be responsible for owning the resolution of product issues throughout their entire life cycle and effectively communicating with various stakeholders. Your focus will be on maintaining process adherence and delivering high-quality output. Success in this role requires exceptional teamwork skills and self-motivation, allowing you to carry out your duties with minimal supervision.. This position is full-time and offers the flexibility of being fully remote.

RESPONSIBILITIES:

• Work in production support shifts and off hour production emergencies.

• Monitoring the production environment and ensuring smooth functioning.

• Develop complex queries for analysis, monitoring and report generation.

• Analyze and identify root cause and resolve technical problems by understanding business operations, product features, and technical solutions.

• Automate scheduled production processes.

• Test and control the changes applied to test and production environments.

• Document all processes, as appropriate.

• Perform level of effort estimates for assigned tasks and change orders.

• Work on complex issues …