Assoc, Durable Medical Equipment Specialist

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

A Durable Medical Equipment (DME) Specialist provides concierge level care in managing member inquiries related to DME in compliance with Medicare and regulatory requirements. 

• Act as a first point of contact for member inquiries related to DME via telephone and email.  

• Work closely with our members to manage and analyze their financial transactions to ensure they stay compliant with Medicare and other regulatory requirements.  

• Work as a liaison between the member and the vendors to determine pricing and facilitate orders of DME items.  

• Identify and resolve members needs to achieve the ultimate customer experience in a timely fashion.  

• Resolve member or client service issues in determining the cause of the problem and identify the best solution.  

• Maintain customer accounts by updating account information when applicable.  

• Document all communication, upload appropriate documents to internal database, and document clear concise notes in our database to ensure accounts are up to date.  

• Participate in ongoing training to enhance job skills and knowledge.  

• Other duties as assigned.

Requirements

•  1+ years of experience in a customer service role in a business related to DME, healthcare, Medicare, insurance services, case management, or workers’ compensation.  

• Proven success in always putting customers first. You enjoy delighting the customer and are willing to go above and beyond to do so.  

• Knowledge of administrative or clerical procedures, managing files and records, data entry, transcription, and other office procedures and terminology.  

• 1 year or more of DME experience managing documentation and facilitating orders with a base knowledge of medical terminology and DME equipment.  

• Knowledge of settlement document language, Worker’s Compensation, and MSA terminology, (preferred).  

• Multi-lingual with working fluency in a language other than English, with a preference for Spanish (preferred).  

• Able to work 11:30am to 8pm EST primarily with flexibility in shift changes

The estimated salary range for this position is $21.00 to $25.00 …