Architectural Service Management - Sr. Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“FICO’s Product and Technology organization is seeking skillful and experienced Architectural Service Managers to successfully collaborate with various stakeholders to gather, understand, collate, and prioritize requirements. ASMs own and actively manage the backlog for their service grouping, and are experienced, skillful facilitators and cross-functional leaders.” – Senior Director, Architectural Service Management

What You’ll Contribute

Architectural Service Management (ASM) team is focused on execution, completion, and readiness of releases aligned to business established priorities across all stakeholder intake of requirements, features, enhancements, and defects for architectural services, components, and products.

Architectural Service Managers (ASMs) work in close cooperation and collaboration with Architecture and Engineering to ensure that decomposition process has been followed, and Jira content reflects the prioritized outcomes, is clearly understood by the engineering team, and achieves the desired business completion targets.

ASM is the ultimate responsible party to ensure that core Platform services, components, and products are completed on time and meet the business established priorities – including GA readiness and release management. Through the intake of requirements, features, enhancements, and defect identified by all stakeholders, including Security, GTS, PS, and Product Mangers. ASM is responsible for unifying those requirements into cohesive and normalized engineering backlog with the business priorities established through Monthly and Quarterly Roadmap Reviews.

ASM remit includes all core services and functionality required for the FICO Platform that is not a Market Leading Capability or Solution for which Product Managers from these teams are responsible for the requirements, priorities, and Jira backlog development. Core services for the Platform are all shared or common services used on the Platform as defined by the decomposition process. For the purposes of clarity, a non-exhaustive list of these services encompass the core Platform needs such as Repository, IAM, Event Management, Observability, Reporting, Encryption, Data Management service, etc. In short, all Platform services not in the Market Leading and Solutions remit.  

The ASM will be responsible for collecting and normalizing the requirements into engineering backlog and for meeting all stakeholder needs to the business priorities established as part of the monthly and quarterly cadence.

Requirements Gathering and Prioritization: Work closely with stakeholders to gather and prioritize requirements for core Platform services. Define user stories, feature specifications, and acceptance criteria to ensure …