Archibus Information Support

The NISC IV program has an opening for an experienced Archibus Information Support Specialist. The contractor must provide facility management software support services in a wide range of areas supporting the National Airspace System (NAS) implementation programs for the Office of Facility Management at the FAA Mike Monroney Aeronautical Center. The ideal candidate will perform a mix of routine and varying assignments associated with supporting users and system administration of the ARCHIBUS facility management software application.

Primary Responsibilities:

• Apply Archibus experience and knowledge to support various technical tasks for Archibus, which functions as the primary facility management automation tool for the Mike Monroney Aeronautical Center, FAA Headquarters, nine FAA regional offices and DOT Headquarters.
• Frequently coordinate with users to provide guidance and support, troubleshoot problems or issues, develop training and help documentation, and conduct user training on all business functions supported by Archibus.
• Other Archibus related tasks include analyzing and reviewing data and coordinating issues with users to resolve discrepancies, working with Archibus CAD drawings, researching Archibus modules and functionality, testing software upgrades and enhancements, writing system documentation, developing and conducting needs assessments for system enhancements, and assisting with implementing Archibus solutions to support AMP business processes.
• Utilizes effective communication and interpersonal skills with team members, which include senior team personnel, automation systems team lead and customers, providing vital support to this collaborative and high efficiency team.
• Customer contacts are typically internal and external to AMP, including regular contacts with employees or groups of varied skill levels in the immediate organization, regional/ Center personnel, and personnel in FAA/DOT Headquarters locations or other external organizations.

Basic Qualifications:

• Have at least 3 to 5 years of professional experience working with Archibus in a system support role which includes supporting various Archibus applications and providing user support.
• Bachelor’s degree desired with an emphasis in Computer Science, Information Technology, Operations Research, Architecture, Design or similar and 4+ years of experience. Additional years of experience will be considered in lieu of a degree
• Experience providing quality User Support / Customer Service
• Knowledge of space planning principles and utilization
• Exceptional written and verbal communication skills
• Familiarity with relational databases
• Knowledge of Microsoft applications including Outlook, Excel, Word, PowerPoint, Teams and SharePoint at a proficient level
• Experience documenting, testing, troubleshooting, training, and supporting software applications
• Strong computer software and analytical skills

Preferred Qualifications:

• Knowledge of facility management concepts and Integrated Workplace Management Systems (IWMS)
• Proficiency with AutoCAD is preferred but not required; The ability to read/understand architectural and furniture plan drawings and to create or modify AutoCAD drawings.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.