ARC Coordinator

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 18 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, and friends, and strong leadership that provides support and encouragement for career growth.

Ballard Spahr has a new opportunity available for an ARC Coordinator within our Administrative Resource Center. The ARC Coordinator will provide document production, administrative and clerical support to lawyers, support and administrative staff on a firm wide basis. Responsibilities include managing the day-to-day operations of the firm’s Administrative Center to ensure the timely completion of workflow requests. This position is remote. The shift for this position is Monday through Friday 11:00 PM – 7:30 AM ET. Hours will be different during training and orientation. 

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm’s executive leadership.

• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

• Diversity, Equity, and Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

As an (ARC) Coordinator within our Administrative Resource Center your responsibilities include but are not limited to:

• Monitor service and resource requests system queues utilizing ServiceNow, BigHand, telephone and voicemail, MS Teams, and fax boxes.

• Assess workflow priorities, including managing work assignments and monitoring special projects.

• Ensure adequate staffing to meet demand, including the need for overtime.

• Ensure quality control through proofreading and editing of work product, including MSWord, Excel, PowerPoint and pdf documents.

• Assist with development and implementation of policies and procedures to enhance user services, participate in recruiting and training new ARC personnel, and provide support to management regarding staff performance.

What We’re Looking For:

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.

• Communication: Strong verbal and written communication skills.

• Detail-Oriented: Keen attention to detail with the ability to independently manage multiple priorities and deadlines.

Required Experience:

This position requires the ability to communicate effectively with all levels of the firm. The ability to assess and prioritize workflow and anticipate and effectively troubleshoot problems is essential. 3+ years’ experience in law firm operations, Practice Support or Word Processing preferred.

Substantial word processing …